Part Time Customer Assurance Manager
About Us
Carrier Enterprise (CE) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. At CE we proudly distribute industry leading brands such as Carrier, Bryant, Payne, GREE and other brands of HVAC and Refrigeration equipment, as well as a full-line of aftermarket parts, supplies and accessories. CE has approximately 200+ locations throughout 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada with over 2,000+ employees. Our vast footprint, inventory and e-Commerce platform allows us to provide our customers with best in class service when they need it and where they need it.
Carrier Enterprise is dedicated to providing Comfort Excellence to the HVAC/R industry. Our vision for Carrier Enterprise is simple...to become a world-class distribution company, and achieve differentiation through the relentless pursuit of service excellence. Our customers and our employees make the difference. We have vast opportunities at our stores, distribution centers, field offices, business units and Headquarter location. We embrace the diverse experiences, backgrounds, knowledge and ideas that make up our company culture. Those experiences only strengthen our teams and our business. From our retail locations to our e-Commerce and mobile platforms our team has the tools to help you grow your career at Carrier Enterprise. See where your drive will take you!
Find out more about CE at www.carrierenterprise.com .
Carrier Enterprise is an Equal Opportunity Employer. CE offers a competitive total pay (plus bonus on sales incentives) and benefits package inclusive of health, dental, vision, life insurance and 401(k).
Part Time Customer Assurance Manager - HVAC Products | Carrier Enterprise| Greenville- Spartanburg
Introduction
Carrier Enterprise (CE) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. CE proudly distributes the Carrier, Bryant, Payne and Gree brands of HVAC equipment, as well as a full-line of HVAC parts, supplies, and accessories. CE has over 150 locations throughout the United States, Canada, Mexico, Puerto Rico and an export business covering the Caribbean and Latin America.
We currently have an exciting opportunity for an experienced Part Time HVAC Customer Assurance Manager at our Shreveport or West Monroe, LA location.
Company Website: http://www.carrierenterprise.com
Job Responsibilities
The selected candidate will deliver post-sales technical support and training of HVAC products to customers and distributors of existing products or supplemental sales. Provide technical training on products as needed and handle high call volume of customer calls in a call center environment. Provide onsite equipment and controls assessment and technical assistance. Provide reporting to the external customers, manufacturers, and internal customers of problem situations and resolutions proposed. Some overnight travel will be assigned in designated territory as well as periodically to various locations throughout the continental US.
Benefits
Health Insurance
Health Savings Account
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance (Short-term and Long-term)
Employee Assistance Program (EAP)
Tuition Reimbursement & Professional Development
Paid Vacation & Sick time
Company Paid Holiday's
401(k) Plan with Employer Match
Employee Discount Program
Invitation To Apply
Full-time and part-time positions are available. To explore this exciting opportunity and other career opportunities at Carrier Enterprise, visit our careers page at www.carrierenterprise.com/careers. Learn more about our company and team.
Equal Opportunity Statement
Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and competence.
Requirements
Requirements
• This job requires one having the physical ability to climb ladders, access roofs, enter and maneuver in tight crawl spaces and attics, and work in extreme hot and cold environments for periods of up to 4 hours.
• Generate strong partnership relationships with sales
• Ability to manage multiple priorities
• Build strong relationships with internal and external stakeholders
• Exceptional communication skills
• Proficiency with Microsoft Office applications
• Most especially Word, Excel, & Power Point
• Proficient with Apple OS use and applications
• Solid understanding of HVAC industry from sales, installation and service views.
• Proficient in Conflict resolution
• Ability to perform technical training to large audiences.
• Professional Personality
• Bilingual preferred
Education
AA/AS degree or Technical School Training w/ 5-10+ years’ experience
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