PURPOSE OF THE JOB To provide administrative support for Care Management and Home Care. DUTIES/RESPONSIBILITIES Care Management Greet and assist residents and or guests. Answer the phone and take messages and provide basic information about Care Management. Keep Care Managers assignments updated as directed. Update and post Admission/Discharge list daily. Update Client/Resident face sheet and pertinent information as needed Assist with organizing educational programs and marketing Distribute and track any Staff mail and communications Assist with projects as requested by Director of Care Management Pick up and deliver residents mail as requested. Assist with Fire Drills Provide appropriate departments with updated information i.e. MD visit outcome, transportation requests Conducts oneself with the highest degree of honesty and integrity in every interaction. Demonstrates a passion for caring as evidenced by interaction with co-workers, residents, families, and visitors. Demonstrates respect and compassion in every interaction Assist with scheduling and coordinating appointments/Transportation. Order office supplies. Assist with processing LTC insurance claims as assigned. Communicate with healthcare providers and patients. Perform all other duties as assigned by DOCM Home Care Drop off/pick up mail from Front Desk. Answer Homecare phone Update changes, as needed, in phone directory, face sheets, closing of file, initiate files for new residents, changes to resident files, etc. Order office supplies and med boxes, as needed. Update staff list from new hire, separated or change of status emails from Human Resources. Send updated staff list to Administrator of Strategic Health Initiatives. Billing for all LTC policies and facility Perform all other duties as assigned by DHCBS SUPERVISORY RESPONSIBILITY This position has no supervisory responsibility. QUALIFICATIONS Education: Minimum high school diploma or equivalent, with specialized training. Experience: Minimum three years administrative employment experience. General: Must have strong organization and planning skills. Must be a detail-oriented person and able to perform duties with great accuracy on a daily basis. Must have excellent personal skills, demonstrating the ability to conduct oneself in a non-controversial style; a style that inspires the respect of others and promotes a sense of trust in the individual’s competence. Must have good communication skills, speaking, writing, and listening. Must be fluent in English. Must have excellent computer skills. Must be proficient with Microsoft Office programs with emphasis on Excel, Outlook, PowerPoint, Publisher, and Word, with the ability to learn and use proprietary software as required. CERTIFICATES/LICENSES/REGISTRATIONS This position does not require any certificate/license/registration. PERSONAL REQUIREMENTS Support Plymouth Harbor’s mission, striving daily to ensure the best possible outcomes for the health and well-being of residents and staff. Maintain high personal standards for performance and encourage others to do the same. Must be able to get along with others and work as a team player. Maintain confidentiality in all Plymouth Harbor, resident, and team member matters. Use good judgement and make independent decisions when circumstances warrant such action. Work harmoniously with all persons residing in, employed by, or associated with, the organization. Be able to relate to and work with ill, disabled, elderly, emotionally upset, and at times hostile people. Wear Plymouth Harbor team member i.d. badge at all times when on duty. Abide by the dress and grooming guidelines established for the department and possess good personal hygiene habits.
Salary: $38.3K - $44.6K a year
Employment Type: Full-time
Qualifications
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