Job Summary The Business Office Lead, under the direction of Leadership, assists with research, compiles data and educates Specialists, as needed. Provides support and guidance to associates in cash posting processes, cash, reconciliation processes and cash research processes. The position accomplishes this while ensuring Internal Audit Guidelines are being met, guided by Cash Services Leadership and the objectives of the SSC. Essential Functions Works in host & workflow systems daily to maintain a working knowledge of the Cash Posting Process. Provide assistance/guidance for cash associates with issues regarding payment/contractual application and reconciliation of daily cash posting. Excels at the correct application of patient and insurance payments, contractual adjustment application, as well as applying non-patient cash to correct general ledger accounts. Excels at the proper application of specific transaction codes for both payment application and contractual adjustment. Explains and demonstrates cash team procedures and processes as well as training of new cash services team. Researches and corrects cashiering transactions. Corresponds professionally with payors or remitters for clarification on appropriate application of received funds. Identifies and problem solves account discrepancies. Researches and corrects/applies all transactions relating to unapplied cash. Responds to all email inquiries within 48 hours. Maintains strong working knowledge and understand the cash reconciliation process, tools, system and applications used to reconcile. Coordinates with team so that established productivity and quality metrics are met. Assists the Cash Services Leadership with assignments and functions within the department. Maintains open and productive communication with others, both within the SSC and external, in a timely manner. Trains new and existing team members. Performs other duties as assigned. Complies with all policies and standards. Qualifications H.S. Diploma or GED required and Associate Degree required or Bachelor's Degree BS/BA in a related field or relevant experience preferred 1-3 years experience in healthcare revenue cycle or business office required 1-3 years experience in revenue cycle structure and process preferred Knowledge, Skills and Abilities To perform this job successfully, an individual should have knowledge of Word Processing software, spreadsheet software and database software
Salary: $43.5K - $52.1K a year
Employment Type: Full-time
Qualifications
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