Contract (Full Time) $13.22-$20.00 per hour
Title: Digital Customer Service Administrator
Location: Remote
Duration: 12 Months
Part time: 12 – 15 hours per week
Note:
Schedule is flexible, but must be within core business hours to align with supervisor.
Compensation for the role will depend on a number of factors, including the location of the successful candidate, qualifications, skills, competencies, experience, and job-related knowledge.
Description:
· The Digital Commerce organization at Client Capsule & Health Ingredients (CHI) is driving a digital transformation and is seeking a talented Digital Customer Service Administrator to support digital applications and tools. This role is remote with flexible working hours, however, our ideal candidate will be located on the East coast.
· The Digital Customer Service Administrator will support customer service and data management activities for e-commerce, digital applications, and tools. This role will be a cross-functional partner for IT, marketing, customer service, sales, and customers. Self-motivated candidates must be able to work independently, providing excellent customer service with a high attention to detail and data management.
Key responsibilities:
Act as customer service administrator for digital applications
• Facilitate registration and onboarding of new users requesting access to digital applications
• Monitor and respond to email correspondence from internal and external users to ensure successful usage of digital applications
• Provide troubleshooting support and quality customer service with users via email
Support data entry and administration within digital applications
• Support data entry and data management activities across platforms and tools
• Support data hygiene activities
• Support data updates within digital applications
Key requirements:
• Excellent communication skills (written and verbal)
• Strong attention to detail
• Experience with Microsoft Outlook and Office applications
• Experience with customer service
• Experience with data entry
• Experience with Salesforce, Adobe products, and SAP preferred but not required