Patient Health Advocate
Description
GENERAL DESCRIPTION
The overall priority of a Patient Health Advocate is to work in a supportive capacity of grants/programs to promote, maintain, and improve the health of patients and their families who are consumers of Carolina Health Centers’ (CHC) Services. The Patient Health Advocate will assist in the facilitation of improving quality and cultural competence of CHC’s healthcare services, assist in outreach opportunities in CHC’s service area, and advocate on behalf of patients.
Duties And Responsibilities
• Establish trusting relationships with community partners and build a strong, network spanning CHC’s service area
• Work with healthcare teams, community organizations, and local leaders to implement health initiatives in collaborative and innovative ways
• Select and maintain relevant health education materials and/or provide group education on specific health-related topics (nutrition, communicable diseases, general health education)
• Initiate and implement special, health education projects across family medicine, pediatrics, pharmacy, or organization-wide
• Assist in managing respective grant programs (birth control, agricultural worker clinic, Practice Transformation, etc.), and be a contact for staff for these resources
• Assist in identifying new programmatic/grant opportunities that increase access for CHC patients
• Assist in coordinating departmental trainings for programmatic services
• Possess knowledge of community resources available to and aligning with patient needs for each community in CHC’s service area
• Use resources (such as SCThrive) to help patients navigate applying for or referring patients to long-term assistance solutions
• Maintain organizational materials (brochures, signage, etc) in CHC sites in accordance with current placement guidelines
• Identify, attend, and professionally represent CHC at community events
• Plan/assist in planning CHC events
• Effectively communicate and embody CHC’s mission
REPORTING RELATIONSHIPS
Responsible To
• Directly supervised by Community Health Specialist
Workers Supervised
• None
Interrelationships
• Works in cooperation with staff, patients, and community partners
This job description is not designed to cover or contain an exhaustive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Requirements
All employees of Carolina Health Centers, Inc. are expected to perform the duties of their job and behave in a manner consistent with the Corporate Philosophy which supports the values of: respect, honesty, integrity, openness, transparency, diversity, equity, inclusion, stewardship, and innovation.
In Addition, This Position Requires
Education
• Associate Degree in Human Services or related field or comparable work experience
Work Experience
• Previous work in healthcare environment (specifically patient-focused role) strongly preferred
Licensure and Certification
• None required
Skills
• Able to read, write, and communicate effectively orally and in writing
• Great interpersonal and organizational skills
• Proficient in use of computer and keyboard
• Able to establish and maintain effective working relationships
• Able to establish and maintain effective patient relationships
• Knowledge of HIPAA and ability to always maintain confidentiality
• Able to remain professional and calm in stressful and sensitive situations
• Able to work with diverse populations including children and teenagers
• Able to work independently and be self-directed
• Ambitious and pioneering
• Must have valid driver’s license and safe driving record
Physical Abilities
• Able to push, pull and reach, sit, stoop and stretch
• Have full range of body motion
• Have the hand-eye coordination and manual dexterity needed to operate a computer, telephone, copier, and medical equipment
• Required to talk and hear
• Vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
Work Environment
This position involves both office environments and exposure to patient elements. This job also operates in a professional office environment. This role routinely uses standard Office equipment such as computers, telephones, photocopiers, filing cabinets, and fax machines.
Medical Practices
Health Care Provider
Full-time