Job Title- Data Entry Operator III/Customer Service Administrator
Job Duration- 12 Months
Job Location- 100% remote
Shift timings-Part time (12-15 hours a week,must be within core business hours to align with supervisor)
Job Description:
• The Digital Commerce organization at Company’s Capsule & Health Ingredients (CHI) is driving a digital transformation and is seeking a talented Digital Customer Service Administrator to support digital applications and tools.
• This role is remote with flexible working hours; however, our ideal candidate will be located on the East coast.
• The Digital Customer Service Administrator will support customer service and data management activities for e-commerce, digital applications, and tools.
• This role will be a cross-functional partner for IT, marketing, customer service, sales, and customers.
• Self-motivated candidates must be able to work independently, providing excellent customer service with a high attention to detail and data management.
Key responsibilities:
• Act as customer service administrator for digital applications.
• Facilitate registration and onboarding of new users requesting access to digital applications.
• Monitor and respond to email correspondence from internal and external users to ensure successful usage of digital applications.
• Provide troubleshooting support and quality customer service with users via email.
• Support data entry and administration within digital applications.
• Support data entry and data management activities across platforms and tools.
• Support data hygiene activities.
• Support data updates within digital applications.
Key requirements:
• Excellent communication skills (written and verbal).
• Strong attention to detail.
• Experience with Microsoft Outlook and Office applications.
• Experience with customer service.
• Experience with data entry.
• Experience with Salesforce, Adobe products, and SAP preferred but not required.
About Us: Established in 2004, SPECTRA FORCE ® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRA FORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRA FORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRA FORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRA FORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
California Applicant Notice: SPECTRA FORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com .
LA County, CA Applicant Notice: If you are selected for this position with SPECTRA FORCE , your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer.