Employer
City of North Port
Salary
$25.84 - $33.59 Hourly
Location
North Port, FL
Job Type
Full Time
Job Number
201401811
Department
Police Department
Opening Date
03/14/2025
Closing Date
3/28/2025 at 5:00 PM Eastern Time (US & Canada)
General Description This position provides general technical support to end users, regarding the use of computer systems hardware, software and related technologies. Additionally, this position serves as technical consultant to various constituencies regarding the selection and use of appropriate technologies. Work is performed under the direction of the Police IT Manager.
Essential Job Functions • Provide timely and accurate technical guidance and consultation to end users, including business process improvements through the use of technology.
• Install, configure and maintain computers, printers, scanners, laptops, tablets, software, audio/visual equipment and various other technology platforms.
• Respond to Service Desk phone calls and emails and enter service tickets into work management system.
• Perform maintenance on computer hardware, software, and other associated equipment.
• Provide technical hardware and software support and consultation to end users and colleagues.
• Perform system management using tools such as Active Directory and Group Policy, PowerShell, scripting languages and others.
• Use work management system to deploy software packages and updates throughout the organization.
• Deploy computer images for a variety of operating systems and platforms.
• Provide recommendations regarding technology product selection, procurement and implementation.
• Create and maintain technical documentation.
• Perform testing and evaluations of various technologies.
• Document service events for internal controls and reporting purposes.
• Manage user accounts in a variety of systems.
• Ability to effectively and discreetly handle confidential information.
• Provide excellent customer service to all constituencies, including staff and the public.
(These essential job functions are not to be construed as a complete statement of all duties performed.  Employees will be required to perform other related duties as assigned, including City-directed work assignments in the event of a declared emergency.)
EMERGENCY RESPONSE STATEMENT
Every City employee has emergency response responsibilities, though not every position will require routine assignments during an emergency event.  All employees are subject to recall around the clock for emergency response operations, which may require irregular work hours, work at locations other than the normal work location, and may include duties other than those specified in the employee's official job description. Assignments in support of emergency operations may be extensive in nature, with little advance notice, and may require employees to relocate to emergency sites with physically and operationally challenging conditions.
Knowledge/Skills/Abilities • Ability to research, diagnose and resolve technical problems.
• Knowledge of the use, application and operation of various types of computer systems.
• Ability to translate technical terms to understandable language for users.
• Ability to keep information secure and confidential.
• Ability to interpret system specifications and prepare documentation.
• Ability to perform on-call, evening or weekend work.
• Excellent customer service skills, including ability to communicate technical and other data effectively, both in person and in writing.
• Skilled in the use of office equipment, including copy machines and multi-line telephone systems.
• Skilled in use of computers for data entry, word processing and accounting purposes.
• Ability to plan, organize and use mature judgment in evaluating situations and making decisions in accordance with established policy.
• Ability to establish and maintain effective working relationships with City officials, other employees and the general public.
WORK ENVIRONMENT
The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Working Conditions: While performing the duties of this job, the employee works in a dynamic environment that requires sensitivity to changing goals, priorities, and needs.Work typically requires occasional exposure to one or more disagreeable conditions (i.e. irate customers, outdoor weather conditions, excessive noise, extreme heat, odors or dust).
Risk/Safety Conditions: This position requires minimal exposure or risk to physical health and/or physical safety (e.g., exposure to environmentally hazardous material, heavy equipment, etc.)
Physical Activities: The work is light: exerting up to 20 pounds of force occasionally, and up to 10 pounds of force frequently, and negligible amount of force constantly to move objects. Additional requirements include: balancing, climbing, crouching, feeling, fingering, grasping, handling, hearing, kneeling, lifting, mental acuity, pulling, pushing, reaching, repetitive motion, speaking, standing, stooping, talking, visual acuity, and walking. (Occasional=1-3 Hrs; Frequent=3-5 Hrs; Constant=5-8 Hrs – Per Work Day)
Education, Experience, Licenses and Certifications Education and Experience:
• Prefer a candidate with a Bachelor's degree from an accredited college or university, or a combination of post-secondary technical education.
• Two (2) years of direct experience in a relevant information technology position.
(A comparable amount of relevant training, education and/or experience may be substituted for the above qualifications.)
Licenses and Certifications:
• Possession of or ability to obtain a valid Florida driver's license by date of hire.
• Will be required to submit to a State and National Criminal Background Investigation.
• Prefer CompTIA A+ Certification.
Emergency Response Responsibility
Every City employee has emergency response responsibilities, though not every position will require routine assignments during an emergency event.  All employees are subject to recall around the clock for emergency response operations, which may require irregular work hours, work at locations other than the normal work location, and may include duties other than those specified in the employee's official job description. Assignments in support of emergency operations may be extensive in nature, with little advance notice, and may require employees to relocate to emergency sites with physically and operationally challenging conditions.
Hiring Range Statement
Please note, the hiring pay range for this position is the minimum up to a rate equal to or less than the midpoint of the salary range.
Vets Preference Statement
The City of Nort Port, FL is an Affirmative Action/ADA/Veterans’ Preference and Equal Opportunity Employer. Women, Minorities, and Persons with Disabilities are Encouraged to Apply.