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Service Coordinator

Envera Systems

Location: Sarasota, Florida
Type: Full-Time, Non-Remote
Posted on: March 8, 2025
Service Coordinator
Envera Systems is a rapidly growing Florida-based software-enabled security company with strong financial backing, advanced proprietary technology and unique solutions, specializing in live monitored, access control and active video monitoring. Envera is dedicated to creating a supportive entrepreneurial work environment for its talented, hard-working, team-oriented employees. Ideal candidates will be highly motivated, with a positive attitude, passion for winning and commitment to excellence.
Description
The Service Coordinator's role is to manage the daily workload of work orders through planning and coordination of labor, parts and material, tools and equipment. We are looking for a talented and hardworking individual to become a key member of a cross functional team whose primary responsibility is to foster positive experiences for our existing customer base via prompt, efficient and courteous handling of all service calls and repair requests.
Administration
• Ensure timely and efficient scheduling of technician routes
• Create Work Orders for technicians based on phone calls from clients, internal and external emails and Salesforce Cases.
• Review and close Work Orders in accordance with internal expectations and guidelines.
• Field phone calls and emails in an efficient, professional and courteous manner; adhering to internal Operational Level Agreements
• Reconcile monthly inventory
• Review invoices for proper cost and labor allocations
• Order, fulfill and ship security credentials
• Develop, track and report departmental metrics
• Prepare quotes/proposals for major repair projects as appropriate
• Process/approve invoices from sub-contractors
• Serve on cross-departmental teams and committees as assigned
• Perform special projects and other duties as assigned Coordination:
• Plan and schedule preventative maintenance and RMA (Return Merchandise Authorization) work based on volume and available resources
• Ensure technician End-of-Call reports are completed and submitted promptly. Provide follow-up with technicians as needed
• Coordinate equipment needs with the Warehouse Manager based on technician truck inventory
Skills & Specifications
• Route Planning experience in a service technician environment
• Excellent communication skills (both oral and written)
• Advanced Microsoft Office Suite and other Web-Based Programs
• Detail oriented
• Ability to work independently
• Well-honed skills in organization, prioritization and time management
• Work in fast-paced environment with changing priorities
• Work efficiently to meet project deadlines while maintaining a high attention to detail
Education, Experience & Knowledge
• Route Planning experience in a service technician environment
• High School diploma - Associates degree a plus
• Minimum 3 years' experience in a related position/field
• Knowledge, skills, or experience in CCTV, Access Control and Intrusion Systems a plus
• Knowledge of service management/tracking software a plus
Security Systems Services
Other
Full-time