We are currently recruiting for a Mobile Service Coordinator for a well established client located in Venice, FL who is looking to add to their team! The Mobile Service Coordinator will be responsible for providing excellent customer service while interacting and scheduling appointments with customers, by answering calls and scheduling appointments with customers, and following up by using phone, text message and email while ensuring attention to detail.
The Mobile Service Coordinator will be responsible for providing excellent customer service while interacting and scheduling appointments with customers, by answering calls and scheduling appointments with customers, and following up by using phone, text message and email while ensuring attention to detail. The Mobile Service Coordinator will be responsible taking inbound calls and making out-bounding calls to customers and assigning scheduled work to technicians. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment. The ideal candidate will have a strong background in logistics and transportation and be adept at problem-solving and customer service.
Responsibilities:
Essential Functions
Provide concierge level customer service while interacting with customers, and team members over the phone, in person, or via electronic communication.
Answer phone calls, schedule appointments and review and maintain the daily schedule, managing the process efficiently.
Review and maintain accurate information with records.
Handle both inbound and outbound calls, providing excellent customer service to ensure that the customer is properly informed of all scheduled work.
Ensure all email correspondence is handled promptly and professionally.
Monitor customer accounts, taking appropriate action where necessary.
Basic customer service follow-up calls after completion of service visits.
Communicate with Managers, Supervisors, and Parts team to ensure properly scheduled appointments.
Obtain customer information and keep an accurate database.
Maintain the standard for response time.
Set up appointments with all customers with the focus that all customers are prospective long-term customers.
Working hours: 8:00 AM - 5:00 PM
Skills:
Qualifications
H.S. Diploma/GED, Required
1 year or more in Customer Service or Administrative related experience, Required
Education:
No Degree Required
Experience:
1-4 years
Qualifications:
Skills and Abilities
Strong verbal and written communication skills, Required
Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors). , Required
Possesses a high degree of initiative Must be self-motivated, Required
Ability to work independently and as a member of a team , Required
Possesses flexibility to work in a fast paced, dynamic environment , Required
Capable of multi-tasking, highly organized, with excellent time management skills , Required
Detailed oriented with excellent follow-up practices , Required
All qualified candidates please apply to this job posting. You can also send your resume directly to angelasmith@spherion.com.
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).
key responsibilities
Essential FunctionsProvide concierge level customer service while interacting with customers, and team members over the phone, in person, or via electronic communication.Answer phone calls, schedule appointments and review and maintain the daily schedule, managing the process efficiently.Review and maintain accurate information with records.Handle both inbound and outbound calls, providing excellent customer service to ensure that the customer is properly informed of all scheduled work.Ensure all email correspondence is handled promptly and professionally.Monitor customer accounts, taking appropriate action where necessary.Basic customer service follow-up calls after completion of service visits.Communicate with Managers, Supervisors, and Parts team to ensure properly scheduled appointments.Obtain customer information and keep an accurate database.Maintain the standard for response time.Set up appointments with all customers with the focus that all customers are prospective long-term customers.
experience
1-4 years
skills
QualificationsH.S. Diploma/GED, Required1 year or more in Customer Service or Administrative related experience, Required
qualifications
Skills and AbilitiesStrong verbal and written communication skills, RequiredAbility to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors). , RequiredPossesses a high degree of initiative Must be self-motivated, RequiredAbility to work independently and as a member of a team , RequiredPossesses flexibility to work in a fast paced, dynamic environment , RequiredCapable of multi-tasking, highly organized, with excellent time management skills , RequiredDetailed oriented with excellent follow-up practices , Required
education
No Degree Required
Skills and AbilitiesStrong verbal and written communication skills, RequiredAbility to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors). , RequiredPossesses a high degree of initiative Must be self-motivated, RequiredAbility to work independently and as a member of a team , RequiredPossesses flexibility to work in a fast paced, dynamic environment , RequiredCapable of multi-tasking, highly organized, with excellent time management skills , RequiredDetailed oriented with excellent follow-up practices , Required 1-4 years $18-$24 per HOUR Employment Type: TEMPORARY