We connect our clients with their consumer markets through top-notch customer service and marketing. Our client base has recently expanded to include telecommunications clients, so our team is searching for a high energy, positive customer service professional to come on board and join our office in Venice. The ideal entry-level Customer Service Associate will have at least some experience working in a customer service, hospitality or retail environment. The Customer Service Associate role is a great opportunity for someone looking to jumpstart their career and develop their entry-level skills. A best-fit candidate should be competitive, collected under pressure, professional, and comfortable with all modes of communication. The entry-level Customer Service Associate role requires a problem-solving mindset, as well as flexibility to be assigned to different territories according to the client's needs. The Customer Service Associate will also act as a bridge between clients and consumers to ensure both needs are met. The role requires an entrepreneurial, problem-solving mindset and strong communication skills. Responsibilities of the Customer Service Associate: Ensure a positive sales experience through high quality customer service and communication Interact directly with customers through residential outreach with the goal of enrolling them in new services Respond to and resolve complex customer issues through incident recognition, research and isolation, resolution, escalation and follow up Learn and master all client product knowledge in order to be able to answer any customer questions and overcome objections Become familiar with company software and POS system to be able to keep records of customer interactions and sales information Participate in daily team meetings and contribute individual ideas and suggestions on how to improve in any areas Maintain open lines of communication with leadership and management as well as amongst team members Master the full sales cycle in order to complete sales for select customers Be cross-trained on how to lead, coach, and mentor newer Representatives Requirements of the Customer Service Associate: Degree or some completed coursework in in General Business, Communications, Marketing, or related field is preferred 1+ years of experience working in customer service, retail, sales, marketing, or other consumer facing roles Must be adaptable in order to keep up with the ever-changing market Must be able to work both independently and as part of a team and be able to switch back and forth from both seamlessly Must be a self-starter and be driven in order to grow beyond an entry-level position and into that of leadership Job Type: Full-time Pay: $800.00 - $1,600.00 per week Compensation Package: Performance bonus Uncapped commission Schedule: Day shift Monday to Friday Weekends as needed Work Location: In person
Salary:
Employment Type: Full-time
Qualifications
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