Manager of Business Operations - Clinical Operations Leadership Hours: 8a-4:30p Days - Full-time Paygrade/Wages/Salary Info: 21A -
Job Summary Develops the clinical and operational strategy of assigned business units. Supervises and coordinates multiple activities, including: statistical, performance and managerial reporting, decision and budget support, billing, supply chain, and capital planning and execution. # Job Responsibilities Assists with developing specific department goals, standards, and objectives which directly support the strategic plan and vision of the organization. Manages staff relations including performance management, staff satisfaction, and conflict management. Performs and oversees scheduling, recruitment, and payroll. Monitors departmental budgets, regulatory compliance, departmental contracts, and vendor relations. Resolves customer complaints or answer customers# questions regarding policies and procedures. Determines and justifies needs for systems, equipment, supply purchases, monitors usage, and oversees proper working order and/or stock supplies. Administers and responds to customer surveys and oversee/initiate customer service improvement plans and programs as required. Recruits, interviews, and selects team members with a high level of engagement. Interprets and communicates work procedures and company policies to staff. Trains or instructs team members in job duties or company policies or arrange for training to be provided. Coordinates activities with other supervisory personnel or with other work units or departments. Makes recommendations to management concerning issues such as staffing decisions, scheduling improvements, and financial/budget adjustments Consults with managers or other personnel to resolve problems in areas such as output quality, performance improvement or work schedules Designs, implements, and evaluates staff training and development programs, customer service initiatives, or performance measurement criteria Participates in patient satisfaction initiatives. Assures customer service standards are maintained. Coordinates with the Manager of Outreach Support for outside locations and clients. Responsible for the maintenance growth of Owensboro Health Client relationships. Demonstrates commitment to cost effectiveness and sound business practices. Presents information to including all audiences from team members to executives as directed. Qualifications Bachelor#s degree or higher in Business Administration required upon hire OR Bachelor#s degree or higher in Healthcare Administration required upon hire OR Bachelor#s degree or higher in related field required upon hire A minimum of 2 years# relevant experience required No licensure/certification/registration required required upon hire Skills and Attributes Requires critical thinking skills and decisive judgment. Works under minimal supervision. Must be able to work in a stressful environment and take appropriate action. Physical Demands Standing: Occasionally Walking: Occasionally Sitting: Frequently Lifting 0-25 lbs: Rarely Lifting 25-75 lbs: Never Lifting over 75 lbs: Never Carrying 0-25 lbs: Rarely Carrying 25-75 lbs: Never Carrying over 75 lbs: Never Pushing/Pulling 0-25 lbs: Rarely Pushing/Pulling 25-75 lbs: Never Pushing/Pulling over 75 lbs: Never Climbing: Rarely Bending/Stooping: Rarely Kneeling: Rarely Crouching/Crawling: Rarely Reaching: Occasionally Talking: Frequently Hearing: Occasionally Repetitive Foot/Leg Movements: Never Repetitive Hand/Arm Movements: Frequently Keyboard Data Entry: Frequently Running: Never Vision: Depth Perception: Frequently Vision: Distinguish Color: Frequently Vision: Seeing Far: Frequently Vision: Seeing Near: Frequently Owensboro Health Core Commitments INTEGRITY - We conduct ourselves with a high level of responsibility, reliability and honesty because we take seriously the trust of our patients and coworkers. RESPECT - We value and accept the unique talents and contributions of every patient, customer and team member in the Owensboro Health community. TEAMWORK - We build a spirit of connectivity and fellowship by striving together to overcome obstacles, surpass goals, celebrate accomplishments and plan the future. INNOVATION - We foster original ideas and creative solutions that improve our daily work and promote the mission of Owensboro Health. SERVICE - We focus on service to patients, customers and team members by anticipating their needs, thoughtfully meeting those needs and continually improving the quality of everything we do. EXCELLENCE - We reach beyond basic expectations to expand our knowledge and awareness, produce exceptional work and provide outstanding service.