Account Manager - Digital Marketing
About VIIRL Marketing
VIIRL specializes in providing custom digital marketing strategies to help clients reach consumers and adapt to their ever-changing demands. With a focus on results and tailored approaches for businesses of all sizes, VIIRL offers a no-nonsense solution to solve digital marketing challenges.
Position
The Account Manager will establish and cultivate relationships with VIIRL’s clients. As the first line of communication with our clients, Account Managers will have a strong understanding of our sales process, how to manage client expectations, and excel at building and maintaining relationships that set our clients up for success. The ideal candidate will be a quick learner with strong communication and sales skills and can showcase our offerings clearly and compellingly. This is a full-time on-site position in our Scottsdale office.
Key Responsibilities
• Comprehensive understanding of all pricing of VIIRL products and services
• Collaborate with internal teams to ensure seamless client launches
• Building and explaining custom reports from VIIRL’s platform suite
• Build long-term relationships with clients from onboarding to advising them throughout customer lifecycle
• Work closely with internal teams to ensure clients optimize products and services
• Analyze sales KPIs, trends, growth/lost business, upsell opportunities and provide recommendations for improvements
• Serve as brand ambassador for existing and new products, developing tailored sales pitches to each client
• Maintain and grow sales by identifying new upsell and cross-sell opportunities
• Maintain a low churn rate by identifying at-risk clients, resolving conflicts, and advising clients until they find success
• Partner with sales and operations teams to define a strategic plan and execute high performing campaigns for clients
• Present KPIs to managers and consistently meet deadlines, remain within budget and hit sales quotas
• Use CRM software to maintain database of current client information
Qualifications
• 3+ years working in sales, account management or project management
• Strong knowledge of digital platforms, such as Yelp, Google Ads, Facebook, Thumbtack, and Angi’s List
• Client Account Management and relationship building skills
• Proven track record of exceeding growth goals
• Strong written and verbal communication skills
• Ability to multitask with keen attention to detail
Pay & Benefits
• Competitive salary based on experience
• Medical, Dental & Vision Insurance
• 401(k) Plan + Company Match
• Short Term & Long-Term Disability
• Paid vacation, sick time, and holidays
Advertising Services
Sales and Business Development
Full-time