We are looking for a up-beat, personable, person with excellent customer service skills to work front desk. Must be flexible with hours. Responsibilities/Duties Possesses knowledge of all hotel services. Greets guests courteously and registers guests into the hotel. Possesses knowledge of reservation and billing systems. Maintains and controls room inventory and availability. Possesses knowledge of the hotel's credit policies. Possesses knowledge of hotel products, rates, and special programs. Distributes guests' mail and packages. Conducts inventory of and restocks supplies. Completes checkout procedures for guests. Maintains security of guest keys and cash drawer; counts and verifies the cash at the end of each shift. Monitors guest accounts and notifies supervisor of any extreme changes to any guest account, or suspicious actions by guests. Runs a detailed shift audit by employee, and balances daily work to computers. Maintains neatness of front desk work area. Completes shift check-list. Performs other related duties as assigned by the General Manager, Assistant General Manager and Front Office Supervisor. Additional Responsibilities APPEARANCE AND GROOMING: All staff members are required to follow the guidelines set forth by the associate handbook. LANGUAGE SKILLS: Ability to read and comprehend simple instructions, short correspondence and memos, ability to write simple correspondence, ability to effectively present one-on-one and small group situations to customers, clients, and other staff members of the organization and hospitality community. MATHEMATICAL SKILLS: ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages and ability to apply concepts of basic algebra. Job Type: Full-time Pay: $13.00 - $15.00 per hour Benefits: Dental insurance Employee discount Health insurance Vision insurance Schedule: 8 hour shift Evening shift Every weekend Holidays Education: High school or equivalent (Required) Experience: Hotel Experience: 1 year (Preferred) Customer service: 1 year (Preferred) Work Location: In person
Salary: $13 - $15 an hour
Employment Type: Full-time
Qualifications
[ "High school or equivalent (Required)", "Hotel Experience: 1 year (Preferred)", "Customer service: 1 year (Preferred)" ]