Field Service Technician
About Us:
At SaraMana Business Solutions, we’re dedicated to delivering exceptional service to our clients through reliable, efficient, and professional support for their office equipment needs. We are family owned and have been in business over 45 years. We specialize in maintaining and repairing a wide range of copier models, with a focus on Ricoh and Brother machines. We are looking for a skilled and motivated Field Service Technician to join our dynamic team and help us continue to provide top-notch service.
Position Overview:
As a Field Service Technician, you will be responsible for troubleshooting, repairing, and maintaining Ricoh and Brother copiers at various customer locations in Hillsborough, Pinellas, Pasco, Polk, Manatee, and Sarasota counties. You will be the face of our company, providing expert service and building lasting relationships with clients. The ideal candidate is a self-starter, detail-oriented, and capable of diagnosing complex issues while delivering excellent customer service.
Key Responsibilities:
• Perform on-site installation, maintenance, and repair of Ricoh and Brother copiers in Hillsborough, Pinellas, Pasco, Polk, Manatee, and Sarasota counties.
• Troubleshoot mechanical, electrical, and software issues and provide timely solutions.
• Conduct routine preventive maintenance to ensure optimal equipment performance.
• Communicate clearly and professionally with customers to understand their needs and explain repair options.
• Maintain accurate service records, including repair details and parts used.
• Manage and prioritize service requests in a timely and efficient manner.
• Assist with inventory management, including ordering parts as needed.
• Provide training to clients on copier operation and basic troubleshooting when required.
• Stay up-to-date with the latest copier technologies and service techniques.
Qualifications:
• Experience repairing or servicing Ricoh and Brother copiers is highly preferred.
• Strong troubleshooting skills with the ability to diagnose mechanical, electrical, and software issues.
• Excellent customer service and communication skills.
• Ability to work independently and manage time effectively.
• Must be comfortable working in the field and traveling to customer locations.
• Valid driver’s license and reliable transportation (must have own vehicle). Mileage/Parking/Tolls are reimbursed
• Technical certification or training in copier repair is a plus.
• Basic computer skills for service reporting and parts ordering.
• Strong attention to detail and problem-solving abilities.
Why Join Us?
• Competitive compensation and performance-based incentives.
• Comprehensive benefits package including paid vacation, health insurance, dental, vision, and 401(k).
• Opportunity for career growth and advancement within the company.
• Supportive team environment with ongoing training and development.
• Company-provided tools, and equipment.
• A chance to work with cutting-edge copier technology and help clients optimize their office equipment.
How to Apply:
If you are ready to take the next step in your career and bring your expertise in copier repair to a fast-growing company, we want to hear from you!
Job Type: Full-time
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance
Schedule:
• 8 hour shift
• Work Location: On the road
IT Services and IT Consulting
Engineering and Information Technology
Full-time