Hybrid Remote
Monday, Tuesday, Wednesday, Thursday, Friday
8:00am - 5:00pm
Submission for the position: Production Service Engineer 2 - (Job Number: 250000JB)
Production Service Engineer 2
GENERAL SUMMARY
Operates a company’s complex high traffic business critical systems comprised of internet site communications, internal systems, network infrastructure systems, telecommunications, and/or network-based (cloud) production systems. Helps plan, design, implement, maintain, and monitor, scalable local and wide-area network solutions between multiple platforms and protocols (including IP and VOIP). Responsible for specific underlying production service(s)’ system(s) including the performance, maintenance, support(s)/troubleshoots the network or system issues, and coordinates installation and configurations of such items as appliances, firewalls, servers, routers and switches with appropriate vendors. Develops tools to automate the deployment, administration, and monitoring of all facets of a production system. Develops and delivers training, and assists with proposal writing. Demonstrates transparency in the role by sharing information, collaborating, and working cohesively as a group with other employees. Works to cross-develop skill sets in all facets of the department's role rounding out their education in all facets of production services.
Additionally, production service engineers help in project planning, documentation, cost analysis, vendor comparisons and works on project implementations. Works with the respective teams to enhance and improve system operability. Conducts tests of all production services and their supporting systems ensuring redundancy, resilience, and failover to ensure up-time standards are fully achieved. Will be required to provide on-call service coverage with the other department employees.
Lastly, a production service engineer will demonstrate better customer service which consists of sustained; continued successes, better interpersonal skills, better communications, increased profits in the organization, higher job satisfaction, improved company or organization morale, better teamwork, and market expansion of services/products.
Criteria for a Successful TGH Production Services Engineer
· Seek to understand the sponsor and customer’s problems or opportunities for improvement from a comprehensive, integrated perspective
· Apply systems thinking to create strategies, anticipate problems, and provide short- and long-term solutions
· Adapt to change and uncertainty in the project and program environment, and assist the sponsor, customer, and other stakeholders in adapting to these changes
· Propose a comprehensive, integrated solution or approach that:
o Contributes to achieving the sponsor’s, customer’s and other stakeholders’ strategic mission objectives in a changing environment
o Can be feasibly implemented within the sponsor’s and customer’s political, organizational, operational, economic and technical context
o Addresses interoperability and integration challenges across organizations, and
o Shapes enterprise evolution through innovation
· Cultivate partnerships with our sponsors and customers to work in the best interest of TGH
• Bring their own and others’ expertise to provide sound, objective evidence and advice that influences the decisions of our sponsors, customers, and other stakeholders
• High School Diploma or GED
• Completion and receipt of additional Accredited Technical Training Certificate and/or Four (4) years of PC Support Operations experience installing, analyzing and diagnosing PC hardware and software problems. OR
• Bachelor’s degree in computer related field and PC Support Operations experience installing, analyzing and diagnosing PC hardware and software problems or
• Associate’s degree and Three (3) years of PC Support Operations experience installing, analyzing and diagnosing PC hardware and software problems.
• OR 5 years of PC Support Operations experience installing, analyzing and diagnosing systems hardware and software problems
• Any of the following certifications: CompTIA A , Network , Public Cloud Certifications, Citrix CCA/P-V, CISSP, CCNA, MCSE, MCSA, PMP, LPIC, RHCSA, VCA, VCP, NCP, and/or ITIL standards certifications
• Three (3) years of related experience on various project involving at least one of the following technology verticals storage infrastructure, data networks and server clustering and server virtualization
• Advanced competencies with basic computer-based programs and job-related applications. Strong interpersonal skills are required to communicate across multiple organizational lines. Strong organizational skills are required to work on multiple simultaneous dissimilar activities. Attention to detail and the ability to work well in group and solo situations is a must.
TGH Corporate Center (TGHCORPCTR)
606 W Kennedy Blvd
Tampa , 33606
TGH Corporate Center
606 W Kennedy Blvd
Information Technology
Florida Health Sciences Center Tampa General Hospital
Feb 3, 2025, 12:21:16 PM
Schedule: Full-time Location(s): Tampa Job Type: Hybrid Remote 82,763.20 Day Job