Pet Care Technician / Front Desk Associate
Reports To:
General Manager, Assistant Managers, Pet Care Managers, Front Desk Managers
Location:
Paw Commons Scottsdale, AZ 85251
Summary
The Pet Care Technician / Front Desk Associate is responsible for delivering excellent pet care and client service, ensuring animals' and clients' health, safety, and satisfaction. This role includes animal care, client communication, facility upkeep, and supporting the team in exceptional service. The position involves collaborating with pet care and front desk staff to achieve a high standard of care and efficiency in facility operations.
Qualifications
Experience:
Previous experience in animal care or customer service is preferred. Familiarity with pet health monitoring, feeding, and scheduling, as well as handling client interactions, is beneficial.
Skills & Abilities:
• Commitment to customer service excellence and client satisfaction
• Effective communication skills with the ability to support team members and interact professionally with clients
• Strong organizational skills and attention to detail in record-keeping and task management
• Proficiency in Microsoft platforms (Outlook, Excel, Teams) and familiarity with Gingr software (training available if needed)
• Reliability and adaptability in a dynamic pet care environment
Physical Requirements
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This position involves frequent walking, standing, reaching, and lifting (up to 50 lbs). Exposure to wet, hot, or humid conditions and loud noise levels may occur. Occasional stooping, crouching, bending, and verbal communication are required.
Key Responsibilities
Pet Care & Facility Operations
• Animal Care: Administer feedings, monitor water intake, and provide medications as prescribed. Monitor and report on animal health and behavior.
• Health & Safety: Communicate promptly with management regarding animal injuries or illnesses, assisting in coordinating necessary care.
• Facility Cleanliness: Perform thorough cleaning and organization of the daycare and lobby areas to maintain hygiene standards.
Client Communication & Service
• Customer Interaction: Manage client check-ins and check-outs, using positive language and the “Bad Words Better Replacements” approach to ensure a pleasant experience.
• Health Updates: Provide clients with timely updates regarding their pets' health or behavior concerns.
• Reservations & Inquiries: Handle client reservations, answer phone calls, and respond to client concerns professionally.
Administrative Support
• Record-Keeping: Maintain accurate documentation on pet health, client information, and service details using Gingr.
• Cash Handling: Reconcile cash and manage tip allocations at the end of each shift, ensuring accuracy.
• Inventory & Supplies: Monitor and report supply needs, including pet food, medications, and cleaning materials.
Training & Development
• Team Collaboration: Support management in training new staff on pet care protocols and customer service expectations, providing constructive feedback when needed.
• Mentorship: Act as a resource for peers, promoting teamwork and professionalism.
Core Competencies
• Customer Service Excellence: Demonstrates a strong commitment to client satisfaction and service quality.
• Accountability: Maintains task responsibility, follows company policies, and proactively addresses issues.
• Adaptability: Remains flexible in a dynamic environment, efficiently addressing client and pet care needs.
• Teamwork & Communication: Works collaboratively with other departments and communicates effectively with clients and team members.
• Organizational Skills: Manages schedules, documentation, and daily operations to ensure smooth front desk and pet care activities.
Consumer Services
Engineering and Information Technology
Full-time