The Role
The Commercial Business Process Manager will lead process improvements for global commercial teams at Johnson Controls. Key responsibilities include improving sales processes, executing standard work globally, analyzing KPIs with the analytics team, and driving standardization and efficiency using Lean and Six Sigma methodologies.
Summary Generated by Built In
Build your best future with the Johnson Controls team
As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.  Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!
What we offer
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Competitive salary and bonus plan
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Paid vacation/holidays/sicktime - 15 days of vacation first year
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Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
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Extensive product and on the job/cross training opportunities With outstanding resources
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Encouraging and collaborative team environment
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Dedication to safety through our Zero Harm policy
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Check us Out: A Day in a Life at Johnson Controls :
What you will do
Johnson Controls is embarking on a multi-year transformation to change the way it delivers value to its customers. Through transformation, we want to explore, embrace and adopt new ideas, processes, and technologies that will help us 1) integrate our operations, providing one face to the customer; 2) improve our customers’ satisfaction with commercial operations processes 3) become a dynamic, exciting place to work for our employees. We need process leaders with a strategic vision to help us realize these goals.
The Process Improvement Manager will be responsible for developing processes and supporting the Global Commercial Operations organization.  Reporting to the Executive Director of Program Management, this role will lead process improvement for global commercial teams and will own the execution of those processes into functional areas. Desired outcomes include an improved customer experience, an improved employee experience, and a positive ROI for the organization.
How you will do it
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Consistently look to improve sales process through data, process improvements, etc.
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Lead value stream mapping and kaizen activity to eliminate waste across different business processes.
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Create and deploy standard work, processes globally in support of commercial activities.
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Work with Commercial analytics team to understand data, analyze, track/manage, report on kpi’s.
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Identify key blockers to engagement and execution and reduce them through the Problem-Solving Report methodology.
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Own the seamless execution of implemented processes to the org upon completion of each phase of transformation  including tracking of success measures.
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Drives standardization, simplicity, and harmonization of processes.
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Leverage Lean, Agile, and/or Six Sigma methodologies to reduce waste, process variation, and non-value-add activities in order to maximize seller effectiveness.
What we look for
Required
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Minimum of 8 years of experience in process improvement, industrial engineering, strategy, or related fields.
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Experience executing Process initiatives that align with business goals and budget.
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Excellent understanding and working knowledge of problem-solving, root cause analysis, and continuous improvement tools (DMAIC, Lean Six Sigma, Kaizen, etc.).
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Experience in identifying and assessing complex issues and recommending and implementing strategies to resolve problems.
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Experience in effectively supporting change within a team, function, or area.
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Proficiency in Microsoft Suite Applications (Word, Excel, Access, OneNote, PowerPoint, Power BI, and SharePoint).
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Proficiency in statistical data analysis (ANOVA, DOE, Regression, etc.) and related tools (Minitab, etc.)
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Ability to travel up to 10% of the time.
Preferred
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BA/BS degree or equivalent experience in Engineering, Business, Commercial Operations, or a related field.
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Lean Six Sigma certification
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Ability to work effectively in a highly energetic, global, and dynamic environment, dedication to teamwork, a strong work initiative, and the ability to adapt to new challenges and ideas.
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Interest or previous experience in transformational change, project management office, and/or operational excellence.
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Experience communicating business initiatives in a clear and concise manner to multiple types of audiences and channels.
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law . If you are an individual with a disability and you require an accommodation during the application process, please visit here.
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Top Skills
Microsoft Suite Applications
Minitab
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