Surveillance Supervisor
Function
The Surveillance Supervisor is responsible for overseeing the daily operations of the surveillance department. This role ensures the integrity of the gaming operations and security activities through continuous monitoring of surveillance equipment, reviewing security footage, and managing a team of surveillance operators. The Surveillance Supervisor will also enforce gaming security policies and procedures, assist in the detection of fraudulent or illegal activities, and provide reports to senior management regarding incidents, irregularities, or violations. This position will report to the Surveillance Manager.
Essential Duties & Responsibilities
• Maintain comprehensive knowledge of Surveillance policies, procedures, and regulations, ensuring all personnel comply with the KHRC and applicable federal and state laws.
• Assign work schedules and evaluate employee performance.
• Oversee training and development programs for staff.
• Ensure the smooth operation of administrative functions during Surveillance shifts.
• Review and investigate incidents of illegal activity, providing expert recommendations to other departments.
• Operate video/audio surveillance equipment to monitor property activities across multiple screens.
• Monitor monetary transactions and stations, documenting any procedural inconsistencies.
• Prepare and maintain official logs of departmental activities.
• Maintain radio communication with security personnel, managers, and other surveillance staff as assigned.
• Adhere to the established operational chain of command and contribute positively to it.
• Compile incident reports for future reference and documentation.
• Evaluate existing gaming policies and procedures, recommending improvements while maintaining confidentiality.
• Follow instructions accurately and efficiently.
• Perform basic mathematical calculations quickly and accurately.
• Maintain constant alertness to rapidly changing monitoring conditions.
• Make quick decisions under pressure.
• Draft written reports and documentation, conveying quality Surveillance reports to appropriate parties.
• Visually observe and assess screen images, making recommendations as needed.
• Be open to change and willing to embrace challenges with a team-oriented approach.
• Maintain strict confidentiality regarding duties, reports, investigations, and job-related information.
• Foster a collaborative and positive work environment; treat coworkers with kindness and respect.
• Develop a thorough knowledge of services and amenities, providing accurate information to guests regarding promotions and events.
• Maintain a courteous and professional relationship with all personnel and the public, including coworkers, clients, and vendors.
• Work under pressure and maintain regular attendance, including odd hours, weekends, and holidays.
• Perform additional duties as assigned.
Regulatory And Compliance Responsibilities
• Attend required training sessions.
• Obtain and maintain necessary licenses.
• Comply with local laws and regulations in all duties performed.
• Ensure minors are not permitted to gamble, drink alcohol, or purchase tobacco.
• Understand the ordinances, regulations, and procedures relevant to the department.
• Be knowledgeable about programs addressing problem gaming.
• Report any known wrongdoing.
Education, Training, And Experience
• Minimum of 2 years of surveillance leadership experience.
• Ability to obtain and maintain a KHRGC license.
• Strong communication and interpersonal skills, with the ability to manage crowds effectively.
• Proficient in computer skills, including email, word processing, spreadsheets, and database management.
• Basic knowledge or training in investigations.
• Ability to communicate via two-way radio.
• Capacity to sit for long periods.
• Work environment may involve viewing video monitors in low light.
• Able to lift and carry up to 30 pounds.
• Flexible schedule, including some holidays and weekends.
Physical Demands
• The employee must be able to perform essential functions, including sitting, standing, walking, using hands, reaching, climbing, stooping, kneeling, and communicating.
• May be required to lift, push, and pull up to 25 pounds.
• Work environment may be moderate to loud, with exposure to smoking areas.
This job description does not list all duties and may be subject to change. Employees are expected to follow job-related instructions from their supervisor and perform additional related duties as required. This document does not create an employment contract, implying an "at-will" employment relationship.
Gambling Facilities and Casinos
Other, Information Technology, and Management
Full-time