IT Director - Managed IT Services
IT Director - Managed IT Services
Location: Tempe, AZ (Hybrid: 2 days in office, 3 days remote)
Salary: $150,000 - $180,000
Are you a seasoned IT leader with Managed Service Provider (MSP) experience and a track record of success in service delivery? We are seeking a IT Director to drive strategic leadership and optimize operations across multiple service teams. This role focuses on enhancing customer satisfaction, retention, and revenue growth while ensuring the efficiency and effectiveness of our service delivery teams.
Key Responsibilities
• Oversee operations across Professional Services, Field Services, PMO, Client Success, and Lifecycle Services teams.
• Develop and execute strategic goals for service delivery and client success.
• Monitor KPIs and report performance insights to senior leadership.
• Resolve customer escalations and implement long-term process improvements.
• Refine and enhance business processes to drive operational excellence.
• Mentor department managers and manage team growth, forecasting, and hiring.
• Oversee monthly billing processes and revenue forecasting to align with company objectives.
Qualifications
• 5+ years of leadership experience in IT service delivery within an MSP or IT services environment.
• Proven success managing large delivery teams (50+ consultants) and driving operational improvements.
• Strong experience in strategic planning, business development, and working with sales teams.
• Excellent leadership, communication, and organizational skills.
• Experience leading client success and service delivery teams is highly preferred.
• Relevant education in business administration (BS/BA or MS/MA preferred).
What We Offer
• Comprehensive health, dental, and vision insurance.
• Paid vacation and holidays to support work-life balance.
• 401(k) plan with company match (eligible after 1 year of employment).
• Access to an in-house fitness center for employee wellness.
Why Join Us?
This is an exciting opportunity to step into a high-impact leadership role at a fast-paced and innovative MSP. You’ll lead talented teams, drive client success, and contribute to the ongoing growth and excellence of our IT service delivery.
IT Services and IT Consulting
Information Technology
Full-time