Guest Experience Coordinator - PART TIME
Position Information
Classification Title Office/Clerical Assistant FLSA Non-Exempt FTE 0.475 Minimum Qualifications
Requires are least a high school diploma or equivalent. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.
Preferred Qualifications Position Summary
The Guest Experience Coordinator-Part-Time, is responsible for providing exceptional customer service to all visitors and enhancing the overall guest experience while visiting the garden. This incumbent serves as a source of accurate information about all aspects of the Gardens' experience.
Knowledge, Skills, Abilities And/or Competencies
• Acts with Integrity
• Serves Others
• Communication
• Learning
Physical Demands
• The majority of work is performed indoors but there are outdoor aspects to the job which may be performed during inclement weather.
• The work can entail standing for long periods of time with daily walking and/or driving a golf cart.
Is driving a responsibility of this position? Yes Is this a Position of Trust? Yes Does this position have operation, access, or control of financial resources? Yes Does this position require a P-Card? No Is having a P-Card an essential function of this position? No Does this position have direct interaction or care of children under the age of 18 or direct patient care? Yes Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) No Credit and P-Card policy
Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.
Background Investigation Policy
Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.
Duties/Responsibilities
Duties/Responsibilities
• Greets and welcomes guests as they arrive at the Garden and provides them with information about the garden's facilities, events, and exhibits.
• Monitors guest feedback and makes recommendations to the management team on ways to improve the guest experience.
• Responds to guest inquiries and complaints promptly and effectively, ensuring that guests feel valued and heard.
• Brings questions or issues to the attention of management in a timely and appropriate manner, and shares customer feedback with management.
• Plays a key role in special projects, major events, and cross departmental initiatives with a significant guest experience component
• Supports the Event Coordinator as needed.
Percentage of time 45 Duties/Responsibilities
• Organizes and monitors the lobby to ensure it is presentable and engaging. Stocks marketing materials as needed.
• Stocking and pricing gift shop inventory.
• Reconcile Inventory
Percentage of time 30 Duties/Responsibilities
• Assist customers with purchases
• Assists with the creation and delivery of marketing materials across all content formats: print collateral, signage, website and social media.
• Maintain guest resources such as maps and self-guided brochures.
Percentage of time 25
Contact Information
Recruitment Contact
Contact Details
For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.
Recruitment Contact Name Kahlitah Greene Recruitment Contact Email kahlitah@uga.edu Recruitment Contact Phone
Posting Specific Questions
Required fields are indicated with an asterisk (*).
• * How did you hear about this employment opportunity?
• Public Job Posting
• Internal Job Posting
• Agency Referral
• Advertisement/Publication
• Personal Referral
• Website
• Other
• Do you have a valid Driver's license?
• YES
• NO
Applicant Documents
Required Documents
• Resume/CV
• Cover Letter
• List of References with Contact Information
Optional Documents
Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact University HR (hrweb@uga.edu).
The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status.
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