We are looking for a Deskside Technician for a Manufacturing Company in Owensboro, KY! Job Details: 12-month contract, possible extension Onsite role in 1121 Industrial Dr, Owensboro, KY 42301 W2 position with benefits, 40 hours per week Shift: Thursday – Friday: 7AM-4PM, Saturday – Sunday: 6PM – 7AM Job Description: Provide End User Support on a global basis for all PC Hardware & Software, Mobile Devices, user accessibility, and related issues for end-users to be able to perform their assigned duties daily. Be on call 7x24 to support the user community and customers as needed. Scope & Responsibilities: Order, inventory, build and configure new PCs & Laptops, install software, customize and deliver to user with instructions, provide orientation for new users. Monitor ticket queue to follow up on open tickets, provide updates and resolution Work with users to provide support on all applications & printers, reset passwords as required. Participate in implementation of projects, systems, & procedures to meet departmental goals Troubleshoot & diagnose hardware, software & network problems and escalate as needed Work with all users to ensure that their daily needs are met for them to do their job. Multi-task daily, drawn in multiple directions as needed to address the current issue at hand. May need to provide support for senior management executives and high-profile customers to ensure their needs and requests are addressed in a timely, professional and high-quality manner. Skills Required: End User Workspace platforms (discovery, asset management, client management) End User Microsoft platforms (Active Directory, Office 365, SCCM, Intune) Thorough knowledge of applications including but not limited to: Microsoft Office 365; Outlook 365; Windows 10 Operating System; Windows 7 Operating System; Anti-Virus; Active Sync; Microsoft Online Services BPOS/Office 365; Citrix Presentation Server user support; Active Directory User set up and maintenance; Experience in building and deploying Workstations and Laptops; Upgrading and deployment of Software. Respond to requests for assistance via phone, email, tickets, or walk-ins as 1st & 2nd level technical user support. Escalate to the next level of support and/or management as required. Order, configure, inventory, deploy mobile devices based on the company standards Understanding of global infrastructure and support of global workforce Knowledge of LAN/WAN/VPN Infrastructure Job Type: Contract Pay: $25.00 per hour Benefits: Dental insurance Health insurance Paid time off Vision insurance Compensation Package: Hourly pay Schedule: Every weekend Night shift Application Question(s): Will you be okay with the shift posted on the job description? Experience: Office365: 2 years (Required) Microsoft Intune: 2 years (Required) Asset management: 2 years (Required) SCCM: 2 years (Required) Ability to Commute: Owensboro, KY 42301 (Required) Work Location: In person
Salary: $25 an hour
Employment Type: Contract
Qualifications
[ "Office365: 2 years (Required)", "Microsoft Intune: 2 years (Required)", "Asset management: 2 years (Required)", "SCCM: 2 years (Required)" ]