• Location: Athens, Georgia
• Type: Contract
• Job #19805
FOCUS PEOPLE IS CURRENTLY SEEKING CUSTOMER SERVICE SUPPORT REPRESENTATIVES FOR A GOVERNMENT AGENCY IN ATHENS!
Location: 100% Onsite in Athens, Ga
Pay Rate: $16.00 per hour
Schedule: Monday through Friday, 8:00 am to 5:00 pm
Duration: Contract, 3-6 months with possible extension
Start Date: ASAP
Job Summary
The Customer Service Representative is responsible for providing exceptional customer service to individuals visiting a government office. This role involves greeting visitors, answering inquiries, directing clients to appropriate resources, and performing general administrative tasks. The ideal candidate possesses strong interpersonal skills, patience, and the ability to handle challenging and sensitive situations with professionalism.
Essential Duties and Responsibilities
• Greet visitors in a warm and welcoming manner, providing information and direction as needed.
• Answer general inquiries about government assistance.
• Assist clients with completing necessary paperwork and forms.
• Schedule appointments and maintain accurate records of visitor interactions.
• Maintain a clean and organized reception area.
• Comply with all relevant policies and procedures.
• Perform other administrative duties as assigned.
Qualifications
• High school diploma or GED.
• Office or administrative experience.
• Excellent oral, written, and interpersonal communication skills.
• Ability to use customer service skills, including active listening and sound judgment.
• Ability to maintain confidentiality.
Working Conditions
• Onsite
• Fast-paced environment with frequent interruptions.
• Prolonged periods of sitting and standing.
• Exposure to potentially stressful or sensitive situations.
Physical Demands
• Ability to lift and carry light objects.
• Ability to stand on feet for 50-75% of the workday.
• Ability to use a computer keyboard and mouse.
Additional Information
• Pay Rate: $16.00/hour
• Schedule: Monday – Friday 8:30 AM – 5:00 PM
• Duration: Temporary, estimated 3-6 months
• Start Date: ASAP
• Location: Athens, Ga
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