Description
At Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Customer Service Account Specialist’s work is creative, exciting, and different every day. 
As a Specialist II in Customer Service, you will take approximately 80 – 120 inbound calls a day from checking and savings account customers. By building a strong rapport with your customer, you will be able to make an impact on the business. Your passion for customer service, inner competitiveness will allow you to excel in our fast paced environment.
Job responsibilities
Works in a call center environment that requires 100% phone-based customer interaction 
Demonstrates excellent communication, negotiation, and decision-making skills, while staying engaged with our customers
Communicates with customers in a metrics-driven environment 
Navigates multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment 
Takes ownership of each customer interaction while treating them with respect and responding with empathy 
Works both independently and in a team environment 
Abides by all applicable regulatory and departmental practices and procedures 
Required qualifications, capabilities, and skills
Reading and speaking in both French and English fluently 
Minimum of 2 years of customer interaction or customer support experience required, either by phone or face-to-face 
Minimum of 1 year computer experience required, utilizing multiple computer applications in a Windows-based environment 
High school diploma or GED 
Preferred qualifications, capabilities, and skills
Ability to multitask using a computer and simultaneously provide customer support 
Comfortable in a fast-paced, consistently changing environment  
Previous experience working in a Hospitality, Restaurant or Retail industry 
Have a passion for helping people by solving problems, presenting, and explaining solutions 
Work Schedule
Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends. Specific schedule information will be provided by the Recruiter. This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.
Requisition Type
Professional
Job Schedule
Full time