Job Type: Full time
Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.Primary FunctionThe Loss Mitigation Fulfillment Project Manager oversees the day-to-day tasks and performance of designated Fulfillment activities and takes responsibility for producing high volume and high-quality work while adhering to investor, client, company, and regulatory guidelines. The position focuses on identifying and managing the key factors that drive performance within the department with a strong focus on reporting, compliance, and quality processing.Principal Duties:Oversee the day-to-day tasks and performance of designated Fulfillment responsibilities.Maintain responsibility for the Fulfillment Compliance Inbox.Maintain and update process and procedure documentation for the Fulfillment Department.Act as a liaison with other departments to foster efficiency, process improvement and high-quality output.Ensure compliance with all Investor guidelines and quality controls are in place to protect Shellpoint and its clients.Ensure department policies and procedures are maintained and timely updates are submitted. Continually review and refine processes to ensure efficiency and accuracy.Partner with Compliance to monitor change in trends, regulations and outliers that impact portfolio performance, focusing on identification of improvement opportunities.Hold weekly performance update meetings with Senior Management.Undertake special projects related to departmental activities and perform other duties as assigned.*These essential functions are fundamental to the role, and must be performed on-site, as they cannot physically be performed remotely. In addition, the Company has determined that an in-person presence is important to critical components of our work, including oversight, training, collaboration, and productivity. Items not marked (*) as essential on-site may still require partial on-site work to perform the role satisfactorily.Education and ExperienceHigh School Diploma or equivalent, required.Bachelor’s degree, preferred.5+ years of Loss Mitigation/Default Servicing experience.2-4 years project management experience.Knowledge, Skills, and AbilitiesStrong Microsoft Office skills required.Understanding of mortgage servicing. Collections, Foreclosure, Bankruptcy and/or REO experience preferred.Demonstrated strong skill set for organization and attention to detail.Self-Motivated. Ability to work independently with minimal supervision.Strong analytical, problem solving and mathematical skills to be used in evaluation and interpretation of complex information.Understanding of mortgage lending and servicing, particularly late-stage collections, and loan modifications.Strong follow-up skills, as well as the ability to meet strict deadlines.While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary. By applying to this position candidate acknowledges that this is not a remote role and is required to be on-site.Additional Information:While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.Company Benefits:Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them! Medical, dental, and vision insurance Health Savings Account with employer contribution 401(k) Retirement plan with employer match Paid Maternity Leave/Parental Bonding LeavePet insurance Adoption Assistance Tuition reimbursement Employee Loan ProgramThe Newrez Employee Emergency and Disaster Fund is a new program to support our team membersNewrez NOW:Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choiceEmployee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employeeNewrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributionsEqual Employment Opportunity We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. 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