Patient Services Coordinator
Greenville , SC
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Job Description
Inspire health. Serve with compassion. Be the difference.
Job Summary
Serves as team leader for the physician practice support staff. Supports management in the daily administrative operations of the practice.
Essential Functions
• All team members are expected to be knowledgeable and compliant with Prisma Health's values: Inspire health. Serve with compassion. Be the difference.
• Provides administrative support for the office, such as answering telephones, coordinating/scheduling meetings and making travel arrangements.
• Reassigns employees as necessary to cover required workload and oversees daily operations of the practice to ensure operational efficiency.
• Assists in resolving accounts receivables issues such as rejections of claims, charge corrections, billing edits, collections of old balances and other factors influencing collections.
• Resolves routine problems in business office.
• Oversees sorting and prioritizing of incoming mail, ensuring that urgent correspondence and time-dated materials are brought to the attention of the management as appropriate for action or response.
• Responds to non-clinical patient inquiries. Advises patients and/or guardians regarding accounts, researching specific issues when necessary. Advises management on issues of patient satisfaction.
• Responsible for payroll documentation and processing, as requested by management.
• Contacts vendors for repair or routine service of equipment. Forwards proposal/quotes to management for approval.
• Maintains adequate levels of office supplies.
• Maintains petty cash fund. Submits appropriate documents to the physician practice leadership for reimbursement.
• Develops and conducts orientation and in-service training for support staff.
• Performs other duties as assigned.
Supervisory/Management Responsibilities
• This is a non-management job that will report to a supervisor, manager, director or executive.
Minimum Qualifications
• Education - High School diploma or equivalent
• Experience - Two (2) years related clerical experience in a physician office.
In Lieu Of
• Three (3) years in a lead or supervisory capacity in a non-medical office setting may be considered an equivalent substitution.
Required Certifications, Registrations, Licenses
• NA
Knowledge, Skills and Abilities
• Basic computer skills
• Knowledge of office equipment
• Data entry and mathematical skills
Work Shift
Day (United States of America)
Location
Patewood Outpt Ctr/Med Offices
Facility
2088 Childrens Hospital Outpatient
Department
20881000 Childrens Hospital Outpatient-Practice Operations
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Job Summary
Company
Prisma Health
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
2 years