IT/Help Desk Support Technician Job Type: Full-Time Schedule: Monday - Friday 7 am - 4 pm Compensation: DOE Wallcon is currently hiring an IT/Help Desk Support Technician to work in a Managed Service Provider roll. This position will aid in supporting a family of construction companies across multiple offices in and around the Phoenix area. This is a new position created to support the growth of the company. The candidate will have the opportunity to collaborate with other department and team members. Successful candidates will be well organized, have excellent communication skills, and detailed oriented. Must be able to manage multiple tasks, prioritize duties, and have strong troubleshooting skills. Overview of Duties The position will collaborate with a team when assigned projects and is often tasked with individual assignments as needed. Will install, support and aid in the integration of technology for the company. This includes computer hardware, software, peripherals, and other network devices to meet the technological needs of the organization Will stage and prepare new computers, mobile devices, and other peripherals for end users Onboard and educate end users with assigned technology Answers support phone calls and questions directed to the helpdesk Processes tickets sent to the helpdesk Authoring and updating of user documentation Track technology assets throughout the companies Engage with vendors to support their technology Experience/Requirements 2-4 years’ experience in the technology industry in a support role Professional experience with installing and troubleshooting computer hardware and software Intermediate to advanced skills supporting Microsoft Office 365 applications Windows 10 Pro installation and troubleshooting Windows Server 2012/2016/2019 support and administration Microsoft 365 admin center Remote Monitoring and Management software and screensharing tools Basic to intermediate networking understanding with the ability to troubleshoot common network issues Excellent interpersonal and customer service skills Ability to lift 50 lbs. Preferred Experience/Certifications 2+ years of experience working in an enterprise desktop support environment with software and hardware troubleshooting Configuration and troubleshooting of Personal Computers, Apple/Android Devices, Copiers, Scanners, Printers, TVs, VoIP Phones, Alarms, Security Cameras and IoT devices Mobile Device Management (MDM) applications LAN / WAN network configuration and troubleshooting Firewalls/Routers, Switches, Access Points, Patch Panels Security and Antivirus Software QuickBooks Desktop for Enterprise in a shared environment Scripting and/or Programing familiarity or experience COMPTIA Certifications: A+, Security+, Network+ not required but valued Education: High School Graduate or General Education Degree (GED): Required Associate’s degree in information systems or related field: Preferred Benefits: We offer a full Benefit package to our employees including: Group Medical, Dental and Vision Insurance Basic and Voluntary Life and AD&D Insurance, Critical Illness/Accident Coverage • Company Paid Holidays, Vacation and Sick Time 401k with company match EOE/AA/M/F/D/V - Drug Free Environment Job Type: Full-time Benefits: 401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance Schedule: 8 hour shift Day shift Monday to Friday Experience: technology industry: 2 years (Required) Ability to Relocate: Gilbert, AZ: Relocate before starting work (Required) Work Location: In person
Salary: $43.2K - $54.7K a year
Employment Type: Full-time
Qualifications
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