AJF Inspections is a rapidly growing family-owned company that has been serving the Valley since 1996, conducting home, commercial, and sewer line inspections. Our experienced team has completed over 100,000 home inspections for all ages, sizes, and types of properties. AJF provides our customers with peace of mind by helping them avoid potential issues with their prospective property. The Lead Client Care position is a key, customer-focused role within our home inspection company, ideal for a proactive, service-driven leader. This individual will champion excellence in client service while guiding and developing our Client Care Admin team. As a central figure in fostering strong internal and external relationships, the Client Care Team Lead will drive business growth and operational efficiency. The ideal candidate is a self-motivated professional dedicated to ensuring our clients receive top-tier support and that our inspection team operates seamlessly. Key Responsibilities Client and Inspector Support : Manage and respond to all types of communication (phone, email, text) for various requests, including quotes, appointments, and report inquiries, ensuring exceptional client and inspector support. Quality Control : Conduct thorough reviews of all scheduled inspection orders and client communications to maintain high quality and accuracy. Operational Management : Oversee scheduling optimization and accounts receivable processes to maximize resources and timely payment collection. Team Leadership : Provide comprehensive training, guidance, and support to the Client Care Admin team, enhancing their skills and ensuring adherence to company standards. Continuous Improvement : Stay updated on industry practices and company offerings; develop and refine training materials and procedures accordingly. Qualifications & Skills Education : A bachelor's degree or equivalent practical experience is preferred. Scheduling : Previous experience in scheduling, sales-oriented customer service, or related fields is required. Leadership : Demonstrated ability to lead and motivate a geographically diverse team, fostering an environment of growth and development. Organizational Skills : Proficient in managing multiple tasks and priorities effectively, ensuring smooth operational flow. Communication Skills : Exceptional verbal and written communication skills, capable of engaging with various stakeholders constructively. Customer Service: Strong commitment to resolving client issues in a timely, professional manner. Problem-Solving : Creative and critical thinking skills, focusing on innovative solutions. Time Management : Ability to work efficiently in a fast-paced environment, meeting deadlines and managing time effectively. Adaptability : Flexible in approach, adapting to changing circumstances and challenges. Interpersonal Skills : Excellent at building positive relationships with team members, clients, and other stakeholders. Attention to Detail : High level of accuracy and attention to detail. Technology Skills : Proficiency with Google Suite. Preferred Qualifications Knowledge of home and commercial property inspections is a plus. Prior call center experience and familiarity with key metrics are a plus. Work Environment This role is onsite at AJF Inspections - 14201 North Hayden Road, Suite A4, Scottsdale, AZ 852601 This position requires availability for rotational weekend shifts as needed. Job Type: Full-time Pay: $22.00 - $25.00 per hour Expected hours: 40 per week Benefits: 401(k) 401(k) matching Dental insurance Disability insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance Schedule: 8 hour shift Monday to Friday Weekends as needed Work Location: In person
Salary: $22 - $25 an hour
Employment Type: Full-time
Qualifications
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