Turbo Insurance Group (TIG) is a nationwide insurance broker that prides itself on customer experience and satisfaction above all else. We are not your father’s insurance agency, think of us as an insurance concierge platform, where we do the comparison shopping for you and provide a comprehensive, digital experience for our clients. You can shop online anytime or call us to get quotes from high-quality carriers like Progressive, Safeco, Nationwide, Travelers, and more. We offer a full suite of services for personal insurance (home, auto, umbrella) in all 50 states, in addition to ancillary lines like life and pet. Do you want to be a part of the fastest growing personal lines agency in the United States? Have you been looking to be a part of something special and different, a true industry disrupter? If you feel like you have the passion and ambition to join us on this journey, please feel free to submit your resume for immediate consideration. Role Summary/Purpose: Our Director of Client Services will have experience being the team leader of Account Managers who are the “go-to” contacts for clients and have a passion for solving problems on the fly. You are the defacto head of client experience and all of client interactions, from first term clients to 10th year renewals, your team services our book of business and ensures our long-term financial health through retention. Additionally, they have thorough knowledge of how to balance our business needs against client demands, and they aren’t afraid to provide input and direction when necessary. The Director of Client Services will bring expert experience maintaining relationships with large clients and building out the strategic direction across departments. Experience managing client expectations with a detail-oriented, analytical approach whilst working to develop new business relationships and growth opportunities will lead to success in this role. You’ll lead a client services team in nurturing and supporting their management of the delivery of best-in-class insurance experience and products, year over year. Working closely with the COO, you’ll be the owner of client service delivery. You’ll bring your operational vision to the client services team and have overall responsibility for the on-boarding new clients, ensuring customer satisfaction, success and growth is achieved from the outset. Daily responsibilities: · Strategy Development & Thought Leadership · Ensuring that client service’s best practices and standards are in place and consistent across the organization. · Overseeing the overall service delivery strategy for the client across a wide array of digital channels and client business units · Assisting in identifying cross and upsell opportunities within a client’s business, through consensus building, participation in client strategy activities, and active negotiation. · Maintaining the economic health and profitability of all accounts, including approving invoices and developing budgets, proposals, estimates, and statements of work · Managing escalated client issues, concerns, and administrative discrepancies · Ensuring that agency work product exceeds client expectations. · Leading the Account Managers to ensure day-to-day execution of client strategy meets client expectations. · Partnering with the leaders of the SEO, Paid Media, Content, Creative, Product Development and Analytics service delivery teams to ensure best practices are being followed when working with the client. · Managing Account Managers who owning and drive client’s key initiatives through a project roadmap and other project management tools · Continually driving internal agency operational improvement not only within the Client Services organization but across all service delivery teams Qualifications/Requirements: · Bachelor’s degree in marketing, Business, or related field · A minimum of 4 years’ experience in insurance sales or service. · Comfortable presenting, connecting, and collaborating with senior client leadership. · Knowledge of digital strategy, account management best practices, and digital analytics/KPIs · Exceptional communication and presentation skills · Adaptable personality comfortable with a fast-paced environment where priorities shift daily. · Experience managing high-level, cross-team, multi-channel projects. · Self-motivated, Industrious, and Proactive. · Exceptional interpersonal communication skills (written, oral, non-verbal) Compensation · This position is a salaried, full-time role with a starting salary of $75,000 plus performance bonuses, OTE totaling $100,000. · This position is eligible for our complete employee benefits and wellness package. **Subject to reference check upon request. Job Type: Full-time Pay: From $75,000.00 per year Benefits: 401(k) Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance On-site gym Paid time off Retirement plan Vision insurance Compensation Package: Bonus opportunities Performance bonus Quarterly bonus Yearly bonus Schedule: Monday to Friday Experience: Customer service: 1 year (Preferred) Ability to Commute: Scottsdale, AZ 85258 (Required) Ability to Relocate: Scottsdale, AZ 85258: Relocate before starting work (Required) Work Location: In person
Salary: From $75,000 a year
Employment Type: Full-time
Qualifications
[ "Work authorization (Required)", "Customer service: 1 year (Preferred)" ]