E-Business Supervisor
WE ARE GROWING!
Swedish Match North America LLC, develops, manufactures, and sells quality products with market leading brands such as ZYN nicotine pouches and other smokeless tobacco products. Our vision is “ A world without cigarettes ,” and our mission is to provide adult consumers with alternatives that are enjoyable but have a lower risk than smoking. We are one of the fastest growing consumer-packaged goods (CPG) producers and ZYN is the number one selling nicotine pouch in the US. In order to continually promote and create innovative products that support our vision we are currently seeking an E-Business Supervisor for our Owensboro, KY facility.
Major Responsibilities:
• Supervise EDI and VMI ordering processes
• Collaborate with Materials Planning to ensure product availability for VMI promotions and distributions.
• Collaborate with ERP Team on software upgrades, testing, bugs, etc.
• Ensure EDI transactions are completed with minimal manual intervention
• Supervise ordering process for VMI customers to ensure customer’s stated goals are met while maintaining a balance with Swedish Match
• Lead setup of new customers in ERP , EDI, and VMI systems
• Responsible for successful exchange of all electronic transactions, including purchase orders, invoicing, and advanced shipping notice, etc.
• Maintain working knowledge of all electronic transactions and customer requirements.
• Communicate with customers, Field Sales, and Marketing regarding EDI requirements
• Interact with Logistics department to resolve customer shipment issues
• Communicate with Sales in the areas of annual merchandizing promotions, special programs, new products or issues.
• Continuously review manual processes (including order entry), for improvements and/or resolutions and make recommendations.
• Proficiency in existing and future software solutions, provide training and guidance to e-Business Team as needed.
• Supervise and ensure changes to customer master records are completed in a timely manner, periodically reviewing data for relevance. ensure compliance and risk mitigation for all SOX requirements.
Education: Associates degree required. Bachelor’s degree in Business, Accounting, Sales or Marketing preferred.
Experience: Five to seven years in customer service/sales position required.
Skills: Working knowledge of ERP Systems, Vendor Managed Inventory and EDI systems necessary.
Strong mathematical, analytical, and statistical skills required.
Excellent judgment and critical thinking skills are crucial.
Strong computer skills with an emphasis on Excel and data entry
Exceptional organizational skills necessary.
Strong ability to plan and manage numerous processes and projects simultaneously.
Strong written and verbal communication skills required.
Must be very detailed oriented, flexible, and possess a strong desire for customer satisfaction
Physical Requirements: Prolonged periods sitting at a desk, working at a computer, & attending and/or leading effective meetings. Ability to travel on an airline <10%
Benefits for New Hires:
We offer an excellent compensation and benefits package, including the following:
• Swedish Match offers competitive salaries
• Medical, dental, and vision benefits effective on date of hire
• Matching 401(k) with profit sharing
• 3 weeks’ vacation, 12 paid holidays, 3 personal holidays, and a vacation purchase option
• Paid Bonding Leave; this benefit is in addition to short-term disability benefits, if applicable
• Adoption Assistance
• Tuition reimbursement
An Equal Opportunity Employer M/F/Disability/Vet
Tobacco Manufacturing
Sales and Business Development
Full-time