Job Description:
Overall Purpose:
Supervises and manages team of employees.
Key Roles and Responsibilities:
• Supervision and management of team of employees, including: leading regular huddles to discuss and direct assignments; overseeing the flow and distribution of inventory and supplies; working with dispatch in apportioning work orders amongst crew; ensuring allocation of work; maintaining technician work schedules; attendance management; maintaining and reviewing records used to supervise employees, such as work order close out narratives, key metric reports, and time entries; identifying potential issues and missed customer- services opportunities from prior days work; providing feedback, training, and coaching to employees; ensuring employees exhibit care and proper handling of hardware; evaluating and appraising employee performance; recommending promotions for high-performing employees and discipline for employees who fail to meet expectations; interviewing, and gauging the skill level of, potential hires and transfers; handling employee grievances consistent with the collective bargaining agreement at the step one level; identifying and removing roadblocks to safe and efficient performance by employees; and conducting in-field safety and quality inspections to ensure employees are performing work properly and safely.
• Act as single point of contact for virtually all customer escalations.
• Resolve customer complaints on behalf of company.
Education: Typically, a high school diploma, GED or equivalent related network experience; Technical degree preferred.
Experience: Typically, at least 3-5 years of network related technical experience.
Supervisory: Yes.
Environmental Requirements:
• This position may be responsible for contributing to AT&T compliance with environmental laws and regulations as applicable to its job function.
• This may include, but is not limited to, work related to fuel tanks, emergency and stand- by generators, boilers, hazardous waste, hazardous materials, batteries, manholes and vaults, water wells, linear and other construction projects, water discharge, or air emissions.
Our Manager-Network Services earn between 77,100.00 - 115,700.00 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
Applicants must be authorized to work in the United States on a full-time basis without the need for employer sponsorship now or in the future. AT&T will not hire any applicants for this role who require employer sponsorship now or in the future.
A career with us, a global leader in communications and technology, comes with big rewards. As part of our team, you’ll lead transformation surrounded by trailblazing industry leaders like you. You’ll be empowered to go above and beyond – making a difference through company-sponsored initiatives or connecting and networking through one of our many employee groups. And regardless of where you’re at in your career trajectory, you’ll be rewarded by the impact that comes with making a difference in the lives of millions.
With AT&T, you’ll be a part of something greater, do incredible things and be rewarded with a chance to change the world.
AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, State, and local laws.
Ready to close the deal on a career with AT&T?
Apply today.
Weekly Hours:
40
Time Type:
Regular
Location:
Greenville, South Carolina
Salary Range:
$77,100.00 - $115,700.00
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.
Employment Type: Full Time