Emergency Communications Center Operator, Ambulance Services (FT, Variable)
Greenville , SC
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Posted 2 days ago
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Job Description
Inspire health. Serve with compassion. Be the difference.
Job Summary
Answers and triages incoming EMS calls to appropriate area including Adult Critical Care, Chest Pain Center, Children's Emergency Center, and OB Triage for the Emergency Department. Electronically documents all incoming phone and radio encounters accurately for PI purposes. Enhances communication between EMS personnel and appropriate clinical personnel under the supervision of nursing and Medical Control.
Essential Functions
• All team members are expected to be knowledgeable and compliant with Prisma Health's values: Inspire health. Serve with compassion. Be the difference.
• Answers incoming EMS radios and phones and routes calls to appropriate patient care area. Places appropriate priority on calls received. Communicates all patient information to Charge Nurse or Patient Flow Coordinator to facilitate patient placement and staff readiness. Monitors helipad, squad entrance, and trauma bays via cameras to facilitate staff awareness and patient flow.
• Communicates with all customers, including community EMS and system personnel. Acts as liaison between EMS and system. Collaborates with EMS medics and clinical staff in determining trauma level,appropriate code activations, and patient placement.
• Records patient data in CarePoint workstation and EMR. Records radio and phone conversations for PIpurposes.
• Initiates alerts through Red Alert system for code activations. Updates alerts with required information when needed.
• Performs other duties as assigned.
Supervisory/Management Responsibilities
This is a non-management job that will report to a supervisor, manager, director or executive.
Minimum Requirements
• Education - job related course work beyond high school
• Experience - Three (3) years of Emergency Medical Services (EMS) field, dispatch, or hospital-based experience.
In Lieu Of
In lieu of three (3) years of Emergency Medical Services, five (5) years of experience in hospital or medical services including direct medical care, nursing support, coordination of medical administrative services (insurance, medical records, admissions, etc.) may be considered.
Required Certifications, Registrations, Licenses
N/A
Knowledge, Skills and Abilities
• Knowledge of office equipment (fax/copier)
• Proficient computer skills (word processing, spreadsheets, database)
• Data entry skills
Work Shift
Variable (United States of America)
Location
Mobile Care Ambulance Services
Facility
1024 Prisma Health EMS
Department
10247256 Ambulance Services
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Job Summary
Company
Prisma Health
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
3 years