FT Full-Time
MEMBER SERVICES DIRECTOR AT THE CLIFFS AT MOUNTAIN PARK
From cascading mountains to crystal lakes, warm summer days and cool winter nights, the beautiful scenery welcomes you to the Carolinas. The Cliffs is comprised of seven luxury communities. Each has their own personality, but is equal in beauty, prestige, and opportunity. The only thing better than the views are the people. Our leaders are focused on the growth and development and growth of our employees, our members are gracious and kind, and our co-workers make coming to work something to look forward to. Once you visit you will understand why employees love being a part of The Cliffs family!
The Member Services Director is a high-profile service and hospitality position. This position will lead and develop the Member Services Department team under the direction of the club’s General Manager. The Director’s role is to ensure the successful delivery of The Cliffs lifestyle by providing service in the following areas: Club Reception, Club Concierge Services, Interclub Marketing, Membership Support Services and Member Lodging and Rental Program.
JOB DUTIES:
Oversee and supervise all functions of the Members Services Department. These functions include:
Provide support to all club departments in Coordinating Club interclub marketing efforts
• Monitoring Club communications with the members as well as teaching and educating them on member software
• Conduct daily concierge Services Duties during Club hours of operation. Nights and weekends and holidays are a requirement.
• Providing Concierge Services to members and guests such as booking lifestyle, opportunities for members, including and not limited to pet grooming, transportation services, and more
• Maintaining And manage a catalogue of preferred vendors and service providers
• Conduct orientation for new members to utilize club amenities and services for the membership
Support the F&B department including but not limited to, managing dining and event reservations, facilitating to-go program, hosting
• Leading efforts for Member and Guest special services
• Assisting in planning special events with other Club departments and document all club events with photography or other marketing tools
• Coordinating New Member Packets and Orientations
• Manage and assist in the development of the department’s annual budget.
• Responsible for the department’s financial performance
• Interface with club management and staff, and all club personnel to enhance awareness of the club's membership needs and objectives; to solicit support for the attainment of these objectives.
• Solicit input and feedback in order to aid in the enhancement of member usage and member satisfaction levels within the club.
• Attend all staff meetings and general employee meetings.
• Works closely with the entire staff at the club to ensure the members are receiving the best in member services.
BACKGROUND/EXPERIENCE:
• The successful candidate will have a positive attitude, image, and presentation; be passionate about exemplary customer service and sincerely enjoy working with people.
• Must have excellent communication skills and an outgoing and friendly personality.
• 3-5 years' experience managing administrative or customer support roles. Experience in a Hospitality and Service setting a plus.
• Proficient in Word, Excel, PowerPoint, design software, databases, and other basic computer skills.
• Bachelor’s degree in management, Marketing, Hospitality or Education is a plus.
THE CLIFFS BENEFITS:
• A knowledgeable and passionate management team that leads by example
• Employee appreciation parties and team building events
• Premier training
• Excellent compensation including 15 vacation days and 9 paid holidays
• Our best benefits package including health, telehealth, vision, dental, short term/long term disability, pet insurance 401(k) with employer contribution*
• Employee Wellness Monetary Incentives
• A work/life balance!