Senior Computer Support Analyst_NE-NSC_301-Corps Program
501 Rutherford St, Greenville, SC 29609, USA Req #33113
Monday, November 11, 2024
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Location: The Salvation Army Greenville, SC Area Command - Greenville, SC
Position Type: Hourly
Pay Range: $20.17 - $24.00
About this opportunity:
This position provides an advance level of technical and operational assistance and support to staff and departments as needed in order to maintain optimal operating levels of all computer systems; surveys technical needs of end users; inspects equipment; installs, maintains, and troubleshoots hardware and operating systems based on proficient knowledge of the information technology structure and applications utilized by The Salvation Army including Windows 2000 and/or XP environments; supports application software including the full Microsoft Office Pro suite (Word, Excel, Access, PowerPoint, Publisher); assists end-users in database applications; maintains and troubleshoots campus network of computer systems; serves as a second tier support for network and backup functions; answers questions, resolve complaints, and provides the necessary technical service in an efficient and courteous manner. May serve as lead worker to other technical support staff by providing guidance and/or training in troubleshooting hardware and software problems and serves as “technical lead on assigned IT projects.”
Key responsibilities:
• Provides an advanced level of technical support and problem-solving assistance to all computer users on-site and in the field via telephone or on-site visits; works independently to diagnose and resolve complex problems and determines if the problem is within the software program, client application, or hardware.
• Responds to requests from departments for assistance in the resolution of problems occurring with computer hardware and peripheral equipment, operating systems, application software, network, data communications equipment, or client usage; inspect computer systems for operation, usage, backup, virus detection, and elimination, and approved software and hardware; fields questions concerning the operation and proper use of equipment and software; records each call received; updates and maintains each department record within proper files.
• Sets up and installs personal computers and peripheral equipment independently and may instruct other technical support staff in doing the same; tests hardware for proper operation; installs operating systems and application software; installs and configures network software and adapters; configures systems for appropriate and efficient operation.
• Install/configure hardware and software such as ports, cards, tape drives, CD-ROM drives, memory chips, modems, backup devices, etc.; add printers and additional workstations; set up and configure systems and modify software programs accordingly.
• Assists in troubleshooting problems and identifying the source of computer hardware/software problems including problems associated with inadequate documentation, the unfamiliarity of the user to the application, specialized projects or activities of users, improper operating system/ application configuration, etc.
• Notifies the Information Systems Administrator when problems are discovered; develops methods to remedy problems and provides an estimated date of project completion; prioritizes repair work to meet the needs of users; informs users of progress of status of repairs; responds to users in a courteous and tactful manner.
• Installs new releases operating systems/application software including that received from the Territorial Headquarters Information Technology Department; performs the necessary configuration procedures to customize the software application for use.
• Provides training and one-on-one assistance on the use of software applications to all computer users as required.
• Two or more of the following certifications preferred:
• A+ Beginning Certification
• Net Plus Network Certification
• Microsoft Certified Professional – MCP
• Microsoft Certified Software Engineer – MCSE
• Microsoft Office User Specialist – MOUS
• Certified CISCO Network Analyst – CCNA
What are we looking for in you:
• A two-year degree from a technical or vocational school in electronics, computer repair, or related field, And
• Five years of progressively responsible experience performing a wide variety of routine and complex computer repair work demonstrating proficient knowledge of the information technology structure and applications utilized by The Salvation Army and experience performing advanced computer hardware and software installation, troubleshooting, and maintenance work effectively and efficiently with limited supervision, Or
• Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
• Valid Driver’s License.
• Proficient knowledge of the capabilities of computers and peripheral devices used by The Salvation Army
• Operational and knowledge of the following: WINDOWS 2000 and XP, Lotus Notes, and Internet interface.
• Knowledge of the process employed to determine the applicability of a specific product to a given functional area.
• Knowledge of the computer operating systems is sufficient to accurately and completely train users in the methods and procedures.
• Ability to analyze and resolve advanced and complex problems with hardware and software independently and the ability to instruct others in doing the same.
• Ability to determine compatibility between various software programs and hardware including networking software.
• Ability to build and maintain an effective working relationship with staff and employees.
• Ability to serve as lead worker to other technical support staff by providing instruction and direction in the proper methods and procedures for performing programming work in The Salvation Army information technology structure.
• Ability to manage personal workload to accomplish objectives and goals as assigned IT projects as well as ability to communicate progress or barriers to management in an effective manner.
Physical Requirements and Working Conditions:
Ability to meet attendance requirements. Ability to read, write, and communicate the English language. Ability to read and comprehend technical terminology to train others in applying the same. Ability to keypunch information into a computer. Ability to lift and carry moderately heavy computer equipment (25-50 lbs.) on a frequent basis. Ability to stoop, crawl, and climb when necessary. Ability to conduct and lead group presentations.
Work is performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.
Employee Benefits:
• Health, Dental and Vision Insurance
• Holiday and Paid Time Off
• Retirement Plan and more!
Why Work for us
The Salvation Army offers a broad range of career opportunities, particularly targeted toward those motivated by our mission, to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
The Salvation Army strives to do the "Most Good" for its employees by offering a greater sense of purpose in the work performed, by training and mentoring employees and by offering competitive compensation and benefit plans. Whether employed as a truck driver, administrative support team member or the director of a program, our employees understand at the core of their work in this opportunity to be an integral part of an organization that is Doing the Most Good.
Five values at the heart of everything we do...We are...
• Passionate
• Compassionate
• Uplifting
• Brave
• Trustworthy
Additional Information:
All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.
To apply, please click on the "Apply Now" icon at the bottom of this posting.
Application Submittal Period: November 11, 2024 - November 25, 2024.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
When an application is selected for review, typically, only applicants who indicate the relevant education and experience requirements, as indicated in the job description for the position, may be considered for job openings. Please FULLY complete the application, answer questions completely, honestly and to the best of your ability. Please also upload a copy of your resume (when available). Those applicants requiring accommodation to the application and/or interview process should contact a representative of the Human Resources Department at the applicable location.
We appreciate your interest in employment opportunities with The Salvation Army!
Other details
• Job Family NSC-NON-EXEMPT
• Job Function Information Technology
• Pay Type Hourly
• Min Hiring Rate $20.17
• Max Hiring Rate $24.00
Apply Now
• 501 Rutherford St, Greenville, SC 29609, USA
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