Field Service Engineer
About Optimus Technologies
Optimus Technologies is a clean energy technology company based in Pittsburgh, PA. Optimus manufactures the Vector System, an advanced fuel system technology that enables diesel engines to operate on 100% biodiesel. The Vector System is designed for medium and heavy-duty fleet applications, where emissions reductions are challenging or impossible to achieve in a cost-effective manner through other means. The Vector System integrates into existing operations to facilitate a seamless transition to low-carbon fuels.
Optimus' Vector System is in use with leading municipal and private fleets throughout the country, enabling them to achieve near-zero carbon emissions while reducing their fuel and fleet operating costs.
Find out more at optimustec.com, or on Linkedin
Job Description
Optimus seeks a dynamic, organized, customer focused Field Engineer to help us to reach our bold growth goals assisting fleets in reducing their carbon emissions and achieving environmental sustainability goals. This role will be one of the company's primary customer facing experts on the Vector fuel system technology. This requires a comprehensive understanding of electrical, mechanical, and software systems, a mastery of the tools and diagnostics utilized for installing and servicing the product, and a dedication to representing Optimus with dignity and distinction in customer environments.
This is a full-time salaried position ($100,800-$113,280/year) to be based in Dublin, VA with significant travel requirements (25-75% of a work year). This position will ensure proper system functionality and inform the engineering department of technical changes that may need to be made for future designs, as well as ensure the Field Operations team is properly installing and diagnosing any post installation issues or changes that need to be made for further success. Optimus is a fast-growing technology company; all employees must be self-directed and capable of managing multiple duties within the company.
Optimus is proud to be an equal opportunity employer. People of color, LGBTQ+ people, people with disabilities, veterans and members of other historically disenfranchised groups are strongly encouraged to apply. If you are unsure about being qualified for this position after reading the responsibilities and requirements, please apply anyway! We are most excited to work with individuals who learn quickly and have a passion for clean energy solutions.
Responsibilities
• Maintain the bridge between the engineering and field service teams by ensuring all engineering documentation, technical bulletins, and customer specific requests/changes are accurate and up to date.
• Maintain and nurture client relationships; respond promptly to specific engineering requests.
• Perform diagnostics and have the ability to perform root cause analysis on malfunctioning components.
• Become an expert on the Vector system, and the various electrical, software, and hardware components therein.
• Become an expert in specific engine and chassis specifications.
• Ensure that the system installations are being performed correctly based on customer specific drawings and models.
• Read, interpret, and utilize appropriate technical drawing, schematics, electrical diagrams and manuals to complete system installations, troubleshooting, and repairs.
• Have the ability to inform technical decisions based on specific engines and chassis.
• Perform appropriate system testing upon project completion.
• Ability to perform advanced diagnostics in a solo environment.
• Create installation and maintenance documents for internal and external use based on specific engines and chassis.
• Provide an open and welcoming line of communication with customers to provide troubleshooting and technical support via telephone, email, or in person.
• Make sure all customers' needs are satisfied in an effective and reliable manner.
• Research and resolve technical issues implementing both internal and external information and resources.
Qualifications & Experience
• Minimum 3 years of heavy automotive engineering and diagnostic experience .
• 2-year associates degree in engineering technology or equivalent experience.
• Intimate knowledge of both electrical and mechanical systems, with proven ability to troubleshoot and repair independently.
• Ability to comprehend detailed product schematics and documentation, and follow complex work instructions.
• Advanced communication and computer skills, including familiarity with MS Office and/or GSuite, and the ability to communicate in a clear and professional manner with both coworkers and customers.
• Experience with 3D Modelling software.
• Demonstrated strong analytical, written, and verbal communication skills with the ability and willingness to work with other team members to solve problems.
• Proven track record of working independently and under pressure, with little to no supervision when necessary.
• Ability to create and keep to timelines and deadlines, and prioritize the workload without direct supervision.
• A strong sense of pride in the work done that shows in quality and customer satisfaction.
Other Job Requirements
• Frequent physical activity such as bending, climbing, twisting, and lifting tools, parts, and materials (up to 70lbs).
• Work occurring in a variety of environments, including but not limited to: office, outdoor, warehouse and shop conditions.
• Strong attention to detail
• Ability to work around a variety of particulates, lubricants, and chemicals
• Valid driver's license with acceptable driving record; CDL a plus
• Significant domestic travel is required (up to 75%)
• Flexible hours of operation
Technology, Information and Internet
Information Technology
Full-time