Overview We are seeking a dedicated and enthusiastic Bilingual Teller to join our dynamic team. This role is essential in providing exceptional member support to our diverse clientele. The ideal candidate will possess strong communication skills in both English and Spanish, ensuring that all members receive the assistance they need in a timely and professional manner. Duties Respond to Member inquiries via phone, email, and in person in both English and Spanish. Greet and welcome members and visitors to the credit union in a courteous, professional and timely manner. Provide prompt, courteous and efficient service to members. Provide in-person and by-telephone general and specific service-related information concerning credit union services or policies. Process member transactions including, but not limited to: transfers of shares to loan payments, share withdrawals, check requests, CD transactions, line of credit advances, and any other requests received from members, all according to established procedures. Comply with all credit union and branch policies and procedures concerning member transactions. Respond to member inquiries and resolve member account problems; refer to appropriate personnel as appropriate. Act as liaison between member and other departments as necessary to address account issues. Assist with sales inquiries and promote products effectively while adhering to company guidelines. Uphold excellent phone etiquette and professionalism during all customer interactions. Collaborate with team members to resolve complex issues promptly. Participate in training sessions to improve product knowledge and customer service skills. Qualifications Previous experience in a financial institution is preferred. Strong verbal and written communication skills in both English and Spanish are required High school graduate. 1 to 3 years’ satisfactory experience and ongoing good performance as a teller. Proven track record in delivering high quality member service. Other member service and sales experience is desirable. Prior credit union experience is desirable. Computer literate, with specific experience in the Microsoft Office suite of products. Must have no record of felony criminal convictions or serious financial citations. Must be bondable through CUNA Mutual. Must have an acceptable credit rating with the credit bureau. Must be able to lift cash boxes and cash bags of approximately 20 pounds. Must be able to stand for extended periods of time while waiting on members. Must be able to distinguish between various denominations of coin and currency. Must be able to operate vault combinations. Must be able to spend extended periods of time operating a computer keyboard and working at a computer monitor. Must have good listening ability and skills. Must be able to deal with people in a confidential and professional manner. Must have the ability to think through a problem, following proper steps in finding resolution. Must be able to prioritize and organize work flow; must have good attention to detail; must be able to handle multiple jobs. Must have the ability to work well with others. Must be friendly, courteous and sensitive to the needs of members and coworkers. Must have a history of professional behavior and positive working relationships. Must be able to interact effectively with all levels of management, staff, members, and credit union officials. Must have a high degree of ethics and maintain confidentiality of members and accounts. Join us as we strive to create an exceptional experience for our members while growing your career in a supportive environment! Job Type: Full-time Pay: $13.00 - $15.00 per hour Expected hours: 40 per week Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Professional development assistance Vision insurance Physical Setting: Office Schedule: 8 hour shift Monday to Friday Experience: Cash handling: 1 year (Preferred) Banking: 1 year (Preferred) Customer service: 1 year (Preferred) Ability to Commute: Greenwood, SC 29646 (Required) Ability to Relocate: Greenwood, SC 29646: Relocate before starting work (Required) Work Location: In person
Salary: $13 - $15 an hour
Employment Type: Full-time
Qualifications
[ "Work authorization (Required)", "Cash handling: 1 year (Preferred)", "Banking: 1 year (Preferred)", "Customer service: 1 year (Preferred)" ]