Remote Customer Service Representative - Georgia
Employer Industry: Direct-to-Consumer Retail
Why Consider This Job Opportunity
• Great pay and bonus program
• 100% remote work flexibility
• Company-paid medical, vision, and dental coverage
• 401K with company match and generous PTO policy
• Paid maternity/parental leave and volunteer time off
• Opportunities for professional development and student loan repayment program
What To Expect (Job Responsibilities)
• Answer inbound customer calls and respond to digital communications with a friendly demeanor
• Utilize upselling techniques and strive for first-contact resolutions
• Maintain detailed notes for each customer interaction to ensure a seamless experience
• Report trends and system issues to management based on customer feedback
• Assist in training new representatives and manage special projects as assigned
What Is Required (Qualifications)
• High School Graduate or GED
• Minimum of 2 years of contact center experience in a customer service role
• Strong communication skills, both written and verbal
• Ability to achieve daily KPIs for phone, email, and chat interactions
• Must have reliable Wi-Fi and a quiet, distraction-free workspace
How To Stand Out (Preferred Qualifications)
• Experience working in a fast-paced environment and comfortable with upselling
• Proficiency in using multiple systems while managing customer interactions
• Strong analytical and problem-solving skills
#CustomerService #RemoteWork #CareerGrowth #DirectToConsumer #ProfessionalDevelopment
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Administrative and Support Services
Customer Service
Full-time