Responsibilities: - Greet and welcome guests in a friendly and professional manner - Check-in and check-out guests efficiently and accurately - Provide information about hotel facilities, services, and local attractions - Handle guest inquiries, requests, and complaints promptly and courteously - Assist with reservations and room assignments - Maintain a clean and organized front desk area - Operate the phone system, answer incoming calls, and transfer calls to appropriate departments or individuals - Handle cash transactions and maintain accurate records - Assist with night audit duties as needed (Very Easy computer generated process) Experience: - Previous experience in customer service or hospitality is preferred - Strong communication and interpersonal skills - Ability to multitask and prioritize tasks effectively - Knowledge of phone etiquette and professional communication skills - Familiarity with front desk operations and procedures - Bilingual skills are a plus As a Front Desk Agent, you will be the first point of contact for our guests. You will play a key role in providing exceptional customer service and ensuring guest satisfaction throughout their stay. If you are a friendly, organized, and detail-oriented individual with a passion for hospitality, we would love to have you join our team. Please note that this is not an exhaustive list of responsibilities and qualifications. Additional duties may be assigned as needed. We offer competitive pay rates, opportunities for career growth, and a positive work environment. If you are interested in this position, please apply with your updated resume. We look forward to hearing from you! Job Types: Full-time, Part-time Pay: $15.00 - $18.00 per hour Expected hours: 24 per week Benefits: Employee discount Flexible schedule Food provided Free parking Paid time off Schedule: 8 hour shift Holidays Night shift Overnight shift Weekends as needed Experience: Hotel experience: 1 year (Preferred) Ability to Commute: Dublin, VA 24084 (Required) Work Location: In person
Salary: $15 - $18 an hour
Employment Type: Full-time
Qualifications
[ "Hotel experience: 1 year (Preferred)" ]