Overall Function The Associate Financial Representative (AFR) specializes in client service and supporting the financial representative as he/she focuses on building his/her practice and client relationships. An AFR also ensures the continuation of an efficient, effective and organized office. This individual is a liaison between the network office and home office as well as the financial representative and clients. Specific responsibilities may include but are not be limited to: Support · Handle case notes, process correspondence and maintain client case files. · File new statements, account forms and other insurance/investment-related materials · Maintain financial representative’s calendar and schedule follow-up appointments. · Answer and direct telephone calls as appropriate · Process client/prospect reservations for marketing events such as seminars and assist in the preparation of seminar materials and event mailings · Maintain supplies of current insurance/ investment-related marketing materials · Input data, print proposals and gather information at direction of financial representative in preparation for client/prospect meeting · Contact clients to set up follow-up meetings with representative · Contact clients to confirm receipt of forms or request return of completed form and maintain current client information · Monitor Daily Status Report (DSR) and expedite any additional underwriting requirements · Communicate with home office, NMIS and fund families to supply or obtain information · Prepare/print letters of instruction for client signature · Prepare policies for delivery · Maintain check logs · Send client birthday cards and schedule birthday/age change appointments for representative · Generate lead letters and implement marketing programs Client Service Support | Non-Securities PRODUCTS · Participate with the support of employing financial representative in various activities of the sales cycle for non-securities products · Develop and execute cross-selling plans for non-securities products · Contact clients, prospects and centers of influence for appointments and referrals to generate interest in non-securities related products · Meet with clients to complete non-securities insurance related applications · Initiate and perform sales of non-variable Additional Purchase Benefit (APB) and term conversions · Actively participate in conservation of existing non-securities business · Review insurance applications, conversions and policy changes for completeness and accuracy · Arrange medical, paramedical and any exams necessary for underwriting · Provide current status and account values for non-securities related accounts · Contact and advise clients regarding late payments and other non-securities sales and service related issues · Consult with clients on impact of changes to non-securities related products · Process incoming non-securities related insurance service requests from clients (address changes, bank change information, loan requests and ISA service inquiries) Client Service Support | Variable Insurance/Annuity and Investments · Gather information for registered representative’s meeting with clients/prospects (prospectuses, annual reports, Morningstar reports) and enter data into planning software (non-asset allocation components only) · Prepare account summaries for variable and securities owners · Print and distribute NMIS related forms to existing clients · Review variable insurance/annuity applications, conversions and policy changes for completeness and accuracy and return to registered representative (RR) if missing information · Review NMIS forms for completeness and return to RR if missing information · Arrange medical, paramedical and any exams necessary for underwriting · Monitor Items for Attention (IFA) and bring any action items to the RR’s attention · Complete order tickets and new account forms based on information obtained by RR · Identify need for switch letters and discuss with RR · At RR’s direction, initiate fund/NMIS transfers, exchanges and redemption requests · Receive and forward checks and related paperwork to the network and home office investment operation areas · Work with network office, NMIS and fund families to resolve client account issues · Provide account values and performance to clients at the direction of RR Qualifications · Health and Life licensed or gain licensing within 6 months of employment · Financial Service or Insurance industry experience preferred · Associate Agent Contract required · Experience in administrative support or customer service, preferably in the financial services and/or insurance industry · Excellent oral and written communication skills · Familiarity with Microsoft applications and data entry and information retrieval software · Demonstrated organizational and time management skills and ability to multitask, set priorities and meet deadlines · Strong attention to detail with the ability to work with a high degree of accuracy · Ability to proactively identify what needs to be accomplished and take action as appropriate · Has interest in learning on a continuous basis · Ability to embrace change and work in a fast-paced environment · Ability to work both independently and in a team · Ability to maintain confidentiality Job Type: Full-time Pay: $38,000.00 - $42,000.00 per year Benefits: Dental insurance Health insurance Vision insurance Experience: Customer service: 1 year (Required) Ability to Commute: Mankato, MN 56001 (Required) Ability to Relocate: Mankato, MN 56001: Relocate before starting work (Required) Work Location: In person
Salary: $38,000 - $42,000 a year
Employment Type: Full-time
Qualifications
[ "Customer service: 1 year (Required)", "Work authorization (Required)" ]