Job Summary
The Data Services team at NetApp helps customers protect and govern their data wherever it lives. We are responsible for driving preference for our primary storage platforms through a consolidated set of data protection and governance offerings.  We are looking for an experienced Manager to lead our team of Cloud Solution Architects (CSAs), in this role you will:
•    Hire and Manage CSA talent and significantly grow the team strength across geographies.
•    Act as a key escalation point for the CSA team and external stakeholders, balancing priorities across product, support, and field initiatives.
•    Cultivate and expand strategic partnerships with essential business stakeholders, including sales, support, engineering, and product management teams.
•    Conduct gap analyses to align team capabilities with business requirements, and devise training and risk mitigation strategies.
•    Engage with top customers to develop strategies that bolster NetApp's value and presence in key accounts.
•    Lead CSA involvement in product planning, representing customer perspectives as well as providing technical and industry expertise.
•    Oversee technical direction and management of programs that the CSA team directly runs to promote product growth.
Job Requirements
•     Bachelor’s degree in computer science, engineering, or a related technical field.
•    At least 7 years of experience in either Post-Sales, Technical Customer Success, or Professional Services role.
•    Proven experience (+3 years) in managing technical teams within cloud computing, enterprise IT or a related field, with globally dispersed teams.
•    Deep understanding of cloud services, industry standards, and technical acumen to guide product strategy, with hands-on experience with one of the hyperscalers (AWS, Azure, GCP).
•    Strong leadership skills with the ability to inspire and mentor a team, while managing performance and employee development.
•    Customer obsession demonstrated building a strong understanding of customer problems and building capabilities that help resolve their pain points.
•    Excellent communication and interpersonal skills, with experience in stakeholder management (customers, internal cross-functional teams and external partner teams).
•    Ownership mentality – demonstrated end to end ownership, accountability, and a desire to lead from the front when required to achieve the desired outcome.
•    Data-driven mindset, leveraging various data sources to make informed decisions.
•    Proven experience developing and overseeing internal and external business processes.
•    Experience with NetApp ONTAP or equivalent enterprise data storage solutions – advantage.