Job Type: Full time
We begin with dreams. Dreams drive our motivation. Dreams are our future. The world's dreams, people's dreams, our dreams. Our passion creates ideas that make dreams come alive. Technology and products that were only dreams become reality.All for dreams. Dreams challenge and the Nidec-Group will continue to meet the challenge. For the world's and people's tomorrows; the world's first, the world's best technologies and products; we will continue our part in creating a better society.Job SummaryNidec is the world's No.1 comprehensive motor manufacturer handling "everything that spins and moves", miniature to gigantic. Nidec is a global enterprise comprised of over 300 subsidiaries/affiliates. We are a leading manufacturer of commercial motors, industrial motors, appliance motors, and controls. Our product line features a full line of high efficiency motors for industrial applications in water treatment, mining, oil and gas, and power generation, and for commercial applications such as pool and spa, condensers, cooling towers and large refrigeration units.From keeping us comfortable in our homes to pumping clean water to making our cars more safe, electric motors are an indispensable part of our daily lives. At Nidec, our employees are on the forefront of developing new motor technologies. As we move deeper into the age of robotics, the impact of motors will only increase.With over 140,000 employees stationed worldwide, Nidec continues to be a unique organization, and each location maintains its individual personality.Whether driving locomotives, powering offshore platforms or keeping the lights on after a storm, Nidec electric power generation products impact the world on a daily basis. With over 1,000 employees in the Americas, we are moving forward with technology to solve our customers’ electrical power needs for both prime and backup generation needs as the industry’s leading manufacturer.Job DescriptionPosition Objective:Reporting to the Senior Customer Service Manager, the Inside Sales Representative provides more accurate and efficient customer service to assigned distribution, OEM customers as well as general customers of Nidec Motors Corporation by offering more extensive knowledge of the product and processes when providing end to end inside sales support from inquiry handling to complete order processing.Essential Duties/Responsibilities:Process and organize customer orders and inquiries in a timely manner and according to department procedure. This includes running after updates on orders to provide our clients with up-to-date information as soon as it is available.Process and enter customer orders accurately and in a timely manner. Stock items should be entered the same day, not to exceed 24 hours from time of order. Production item orders should also be entered within 24 hours, although production orders may require pre-order evaluation according to department procedure.Maintain control and organization of quote and order status from beginning (quote / order) of process until the end (deliver of product). This includes but not limited to related submittals, special price requests, expedites, inquiries, credit holds, orders pending clarification and other issues which may delay quotes / orders.Process credits and RGA’s accurately and in a timely manner, according to department procedure.Identify, communicate, and support resolution of problem areas regarding data entry, system error, customer-service issues, customer training issues or other areas that may negatively impact the overall customer service process.Ensure a high-level of accessibility to customers, including the handling and processing of a large volume of phone calls or e-mails in a timely and efficient manner.Maintain customer files and data including pricing, contracts, profiles, and open / closed customer orders and requests.Actively acquire and maintain product and system knowledge and updates.Maintain a clean and safe work area.Other tasks not noted here but may be required to perform the job.Marginal position functions that are not included among the essential duties and responsibilities in this position description are also requirements of this position.**This position requires regular on-time attendance as outlined by Human Resources or your supervisor(s).  This position requires the ability to work independently or in a team setting. You will be expected to accept direction from your supervisor, manager, and subordinate personnel and to work amicably and productively with co-workers.Experience/Skills:Data entry and experience / proficiency with computer softwareStrong organizational and time management skilledThe Excellent teamwork skillsExcellent customer service & relationship building skillsExcellent written and verbal communicationEducation:BS / BA in Business or Technical degree preferred or 0-3 years of customer experience, preferable in a related industry.Additional Job DetailsCHECK US OUT ON YOUTUBE: http://acim.nidec.com/generators/kato-engineering/about-us/katocareersEqual Employment Opportunity and Affirmative Action at NidecNidec is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants receive consideration for employment without regard to their age, gender, gender identity, sexual orientation, race, color, genetic information, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by law. For more information regarding your (EEO) rights as an applicant, please visit the following website: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdfNo SolicitingNidec will not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to Nidec job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers. Pre-approval from the Nidec Talent Acquisition team is required before any external candidate can be submitted and such candidate must be submitted to the Nidec Talent Acquisition team.