Position Summary: As a Crew Chief at IHOP, you'll play a crucial role in ensuring exceptional guest experiences. You'll lead by example, coordinating the efforts of our talented team members to deliver top-notch service in a friendly and efficient manner. From managing shifts to maintaining high standards of cleanliness and quality, you'll be instrumental in upholding our reputation as a beloved dining destination. Responsibilities: Run shifts alongside or in the absence of our Assistant Manager and General Manager Assign responsibilities to each Team Member and supervise performance. Assist with the training of new Team Members and refresher training for current Team Members Inform Team when new menu items and specials are offered, so that they can provide the best possible food service. Review all timecards for your shift. Enforce our quality standards and help resolve any customer complaints. Check for the correct quantity and quality on deliveries. Review daily sales reports and receipts, make deposits as required, and make sure that all have the correct amount of bills and change Qualifications: High school diploma or equivalent. Previous experience in a restaurant or hospitality environment preferred. Strong leadership and communication skills. Ability to multitask and work in a fast-paced environment. Flexibility to work evenings, weekends, and holidays as needed. Competencies: Leadership: Inspire and motivate team members to achieve goals. Communication: Clearly convey information to team members and guests. Problem-Solving: Address issues promptly and effectively. Time Management: Prioritize tasks to ensure smooth operations. Adaptability: Thrive in a dynamic and ever-changing work environment. Skills: Excellent customer service skills. Basic math and computer skills. Knowledge of food safety regulations. Physical Requirements: Lifting and Carrying: Ability to lift and carry trays of food and beverages, typically up to 50 pounds. Standing and Walking: Prolonged periods of standing and walking throughout the shift. Bending and Reaching: Frequent bending, reaching, and twisting. Manual Dexterity: Good hand-eye coordination. Communication Skills: Clear verbal communication to interact with people. Temperature Tolerance: Ability to work in varying temperatures Benefits: Holistic Well-Being: Health insurance, wellness programs, flexible hours, and paid time off for full-time staff. Financial Security: Competitive pay, paid weekly, retirement plans, and financial planning services. Career Growth: Training programs, clear career paths, and mentorship opportunities. Recognition: Performance-based incentives, bonuses, and employee recognition programs. Inclusive Environment: A diverse and supportive workplace with open communication and teamwork. Flexibility: Customizable benefits and support for major life events.
Salary: $16 - $18 an hour
Employment Type: Full-time
Qualifications
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