As an Order Management Coordinator, you will play an important role in supporting all sales teams by enhancing the customer relationship through order booking to financial order clearing. Core duties include assisting with managing customer inventory, monitor and evaluate all orders along with financial planning. Cross partnering with Logistics, Sales, Finance and Production to ensure the best customer service with flawless execution. Job Functions (Essential) Provide responsive, accurate order management assistance for complex and non-standard orders. Assist with managing assigned accounts/segments for component deliveries and ensuring internal and external demands are met. Organize, track and communicate with Sales Managers, Project Management and Management regarding orders, customer activity, delays, and financial impacts. Support accurate monthly engine forecasting, along with production capacity planning and new order intake providing optimization and improvement. Assist with managing production slot allocation all customer groups in alignment with sales and operations, duties include organize and track order intake volume and slot availability. Assist with managing lead time requests under consideration all customer groups and strategic guidance. Coordinate with Project Management, Engineering, Production and Sales Managers to solve customers' order problems and change order implementation and tracking. Assist with developing and maintaining departmental order execution processes and compliance. Determine priorities and implement Continuous Improvement initiatives with respect to processes for orders, while maintaining detailed documentation as required. Support invoicing process for complex, non-standard orders assisting with invoicing, processing and reporting. Assist with maintaining sales order management internal control documents. Work closely with other departments to improve efficiencies and throughput and maintain positive working relationships. Occasionally prepare and present professional sales presentations. Keep company property clean, organized, operational and control expenditures. Promote a compliance culture in area of responsibility and live the letter and the spirit of the Rolls Royce Code of Conduct. Perform special projects as required Posting Title: Order Management Coordinator Location: MTU Onsite Energy (Mankato, MN) Functional Area: Sales FLSA Code: EXEMPT Employment Type: OED - Exempt Qualifications: Qualifications (Education, Knowledge, Skills and Abilities) Required: Bachelor's degree in Business or Supply Chain Management and 3 years of experience in supply chain and/or distribution management; or 7 years of experience in supply chain and/or distribution management Strong knowledge of logistics, production processes and other techniques for maximizing the effective distribution of goods Strong knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for order processing, and evaluation of customer satisfaction Strong organizational, planning and follow up skills Good level of interpersonal skills with the ability to work effectively with others Good ability to work extended periods without supervision and good personal drive, with a can do attitude. Good analytical and problem solving skills and ability to make complex decisions Strong oral and written communication skills Willingness for domestic & international travel (10%) Proficient with PC and MS Office Suite Preferred: 1. Knowledge of MTU products, policies and procedures 2. Knowledge of diesel engine manufacturing 3. Knowledge of IPAS and SAP Work Environment: Work Environment Work Conditions: Reasonable accommodations may be made to enable an individual with disabilities to perform essential job functions. Daily work is performed in an office environment. This position has a traditional work schedule that requires five (5) eight (8) hour days during a Monday through Friday work schedule, as business requires. While performing duties of this position, the employee is occasionally required to stand, kneel, crouch, reach, and / or grasp. Next, an employee is regularly required to sit and use hands to manipulate small items such as a keyboard or mouse. Finally, an employee is also frequently required to walk within the work environment. Specific vision requirements for this position include close vision, and the employee must have the ability to adjust focus. Equipment: Computer, Copier, Phone, Fax Shift: Office (First) Job Type: Regular Work Schedule: Full Time
Salary: $62.8K - $79.5K a year
Employment Type: Full-time
Qualifications
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