We are excited to be growing our team! Come join us at Open Door Health Center to help fulfill our mission to provide access to integrated, patient-centered care for our communities! Job Summary: The Quality Improvement (QI) Manager will be responsible for coordinating quality management efforts including development, implementation, education, data collection, and analysis. They will be responsible for the overall direction, coordination and implementation of the QI Program for the Clinic. Under the supervision of the COO, the QI Manager leads clinical quality improvement initiatives of all service areas including medical, behavioral health, optometry and dental. They will provide daily leadership to the clinical staff in areas such as population health management, quality improvement practices and efficient use of electronic health record (EHR). This position will manage resources to ensure goals are met on time and within the defined scope; establish and oversee timeline parameters; and build positive professional relationships with staff. Primary Responsibilities Quality Improvement: Responsible for learning and ensuring Quality Improvement, as defined by Health Resources and Services Administration (HRSA) and assists in developing, implementing, evaluating, and maintaining procedures and workflows throughout all service lines and sites Manages the QI program that addresses the quality and utilization of health center services, patient satisfaction, operational performance, transformation activities and program policies and procedures; Coordinates monthly QI Meetings, including meeting minutes and annual QI Board reporting. Coaches and trains clinic teams on effective design and implementation strategies, to sustain quality improvement through project cycles (PDSA), including team building, project planning, workflow redesign, developing resources, electronic health record (EHR) optimization, and outcome monitor. Possesses the ability to analyze utilization data and facilitate quality improvement discussions in an effort to understand and translate the quality outcome, patient safety and patient experience data into actionable items; serves as an advisor to care teams and patient support staff. Supports necessary changes to clinic operations to enhance clinical performance payments from third party payers; Health Technology: Ensures that meaningful use and UDS program requirements are being met across all clinic sites; Works with the clinic management team to develop and implement practice workflow redesigns; Provides ongoing 1-on-1 training sessions with ODHC provider staff, centered on improving use of ODHC technologies such as the EHR. Advises clinic leadership on Electronic Health Record (EHR) optimization as it relates to patient quality care, and executes accordingly; Leads efforts to assist primary care practice in maximizing use of available health information technology resources to achieve improved patient outcomes and increase efficiency (primary focus – EHR utilization) PCMH: Demonstrates and shares up-to-date knowledge and expertise in care transformation; Understands and translates Minnesota Department of Health Health Care Home (MDH HCH) patient centered medical home requirements, benefits and processes for ODHC’s primary care practice; and Assists in proactively developing internal policies and procedures as well as new workflows to meet and stay compliant with the current and upcoming UDS and MDH HCH requirements; Responsible for annual PCMH and MDH HCH certification renewals. Knowledge, Skills, Abilities, Qualifications: Bachelor’s degree required. Minimum 4 years of experience in a clinic setting, with at least 2 years working in some capacity related to quality improvement. Dedication to patient satisfaction. CPHQ certification a plus. Experience in the use of spreadsheets (e.g. Excel) for QI-related data management and display highly desired. Excellent communication skills required to work effectively with patients, providers, and other staff members. Independent, reliable, and self-motivated problem-solver Demonstrated program and/or project management experience required. Demonstrated understanding of the primary care practice management environment. Cultural sensitivity and demonstrated ability to work with diverse individuals and groups. Knowledge of Federally Qualified Health Center (FQHC) standards of practice, legal and ethical codes and regulations applicable to FQHCs a plus Other Requirements: As a full-time, exempt employee and member of leadership, work outside of the typical workday and typically 40+ hours per week will be necessary on occasion to facilitate the organization’s business. Travel may be required to meetings, events, and to support other clinic locations within the community and across the region. Means of travel and travel expenses will be reimbursed according to ODHC’s travel policy. Working Environment: Physical ability to sit or stand for extended periods of time. Position requires repetitive use of fingers, hands, and wrist in job related duties, i.e. telephone, computer. Complete range of motion needed, including fine motor skills and tactile sense of both hands. Ability to lift 25 pounds. In addition, this position may require the use of additional PPE and a respirator “fit test”, including, but not limited to, face shield, face mask, gown, gloves, goggles, etc. This document is intended to describe the general nature and level of work performed and is not intended to serve as an exhaustive list of all duties, skills, and responsibilities.
Salary: $58.6K - $74.2K a year
Employment Type: Full-time
Qualifications
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