Hr Cloud System Support Business Analyst Ii
Employer Fairfax County Government Location Fairfax, Virginia Salary $73,994.34 - $123,324.03 Annually Closing date Sep 13, 2024
Industry Government and Public Services , State & Local Function Human Resources , Help Desk Technician , Systems Analyst , IT Hours Full Time Career Level Experienced (Non-Manager)
Job Announcement
This position serves at a journey level as a fully functioning business analyst providing functional system administration support for HR cloud-system Human Capital Management (HCM) bolt-on applications in system review, configuration, implementation and administration.
Under general supervision of the Human Resource Information System (HRIS) Division Director, develops and maintains a general level of understanding of the functional operations and business processes in performance management, position descriptions, onboarding, recruitment, applicant tracking and learning management which the HR cloud systems support. Depending upon the complexity of the effort, participates in project planning activities, analysis, test planning, validation and related activities for on-going maintenance and development for assigned cloud-system(s). Determines causes of system-related issues and works with the HRIS team, Department of Information Technology (DIT) and vendors to determine resolution. Develops communication for system enhancements or upgrades and assists in providing change management and technical support to system end users. Evaluates, tests and validates user requests for system modification. Assists system users in developing reports using advanced techniques and capabilities of desktop software such as Excel, PowerBI. Assists in ad hoc queries and report creation for Freedom of Information Act (FOIA) requests and agency-specific or county-wide data by management using Point & Click Enterprise Ad Hoc Query System (PEAQ) or system reporting functionality, including data analysis. Helps provide data analysis related to collective bargaining. Undertakes special projects as assigned. Develops ad hoc reports upon request.
Note: This job announcement may be used to fill two full-time HR Cloud-System Support Business Analyst II vacancies.
Illustrative Duties
(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.)
Analyzes business operations;
Studies, researches, and conducts cost/benefit studies evaluating existing or proposed systems;
Assists in the preparation of short- and long-range information technology plans;
Prepares performance measure reports;
Conducts discussions with agency representatives to review, evaluate, and analyze existing systems;
Defines problems and information processing requirements;
Recommends procedural and operating improvements;
Identify needed automation support;
Administers specialized departmental systems; performs day-to-day maintenance of systems;
Identifies and tests system enhancements;
Evaluates system performance and makes recommendations for increased efficiency;
Identifies business needs and business process improvements;
Represents the agency in new system implementation;
Participates in the evaluation of design elements;
Assists technical staff in developing and preparing system design documents;
Develops, conducts, and coordinates acceptance testing;
Advises technical staff in designing systems outputs and formats;
Assists in determining causes of system problems and works with technical staff to determine appropriate corrective actions;
Acts as intermediary between users and technical staff to resolve problems;
Participates in developing user training manual;
Provides training to users;
Coordinates and oversees maintenance and inventory of agency hardware and software;
Works closely with agency IT technical staff;
Develops and provides technical briefings for staff on new services and system components;
provides technical support and training to users of installed software;
Attends training workshops, product demonstrations, conferences, and technical briefings;
Stays abreast of technology changes;
Provides assistance to other staff as needed;
Serves on committees and task forces and undertakes special projects as assigned.
Required Knowledge Skills and Abilities
(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)
Knowledge of departmental operations, processes, and procedures;
Knowledge of capabilities of information technology software, hardware, and network communication technology;
Knowledge of the capabilities of various computer platforms functioning in centralized, distributed, client server, and stand alone environments;
Knowledge of effective processes, methods, techniques to analyze and evaluate business operations;
Ability to analyze and evaluate administrative processes and procedures for automation purposes;
Ability to conduct research into new information technology;
Ability to train employees in the use of hardware and software;
Ability to prepare user manuals;
Ability to translate technical terminology into terms understandable to management and employees;
Ability to establish and maintain effective business relationships.
Employment Standards
MINIMUM QUALIFICATIONS:
Any combination of education, experience, and training equivalent to the following:
(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")
Bachelor's degree in business, computer science or a field related to the department where the information technology services are being used; plus two years of experience analyzing business processes and/or developing/maintaining the main business system, technical platform or a related system.
NECESSARY SPECIAL REQUIREMENTS:
The appointee to this position will be required to complete a criminal background check to the satisfaction of the employer.
PREFERRED QUALIFICATIONS: • Demonstrated knowledge of software development life cycle, project management, and Agile methodologies;
• At least three years of experience in providing cloud system solutions, administration, maintenance, support, and troubleshooting technical issues.
• At least three years of experience analyzing, improving, and implementing business processes and system workflows;
• At least three years of experience preparing documentation for system development or improvements, including user requirements, design specifications, testing plans and implementation strategies;
• At least three years of experience performing duties as a system administrator working directly with vendors, stakeholders, and end users;
• Strong customer service skills and experience managing multiple priorities, tasks and managing projects with competing deadlines, and operating in a team environment;
• Excellent verbal and written communication skills, including ability to succinctly summarize key information and communicate effectively to a diverse group of team members, stakeholders, and senior management leadership.
PHYSICAL REQUIREMENTS:
The work for this position includes the frequent delivery of instructor-led training in the classroom which requires moving around to view trainees. Computer screen, using a SmartBoard, whiteboard, flipcharts, standing at a podium and being able to carry books and other course materials up to 20 pounds in weight. There may be up to three (3) continuous hours of standing required during training and presentations. All duties performed with or without reasonable accommodations.
SELECTION PROCEDURE:
Panel interview and may include exercise.
The population of Fairfax County is very diverse where 38.7% of residents speak a language other than English at home ( Spanish, Asian/Pacific Islander, Indo-European, and others ) and we encourage candidates bilingual in English and a foreign language to apply to this opportunity.
Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.
Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. DHREmployment@fairfaxcounty.gov EEO/AA/TTY.
#LI-JY1
Fairfax County, Virginia is a diverse and thriving urban county. As the most populous jurisdiction in both Virginia and the Washington metropolitan area, the County's population exceeds that of seven states. The median household income of Fairfax County is one of the highest in the nation and over half of its adult residents have four-year college degrees or more educational attainment. Fairfax County also is home to an extensive commercial office market and is a major employment center.
Fairfax County Government is a great place to work, with a variety of jobs in different fields, great benefits, and an enjoyable working environment. We serve nearly one million residents in one of the largest counties in the country. Our talented employees have established Fairfax County as a leader in nearly every facet of public service and have won national recognition as innovators in local government.The size of Fairfax County government and the diversity of services it provides to citizens allows opportunities for personal growth and development, without ever having to change employers. In addition to pay, Fairfax County Government provides an employee benefits package worth approximately 25% of your salary in additional compensation. This package of benefits consists of programs designed to protect you and your family during your employment with the county and into your retirement years.
BENEFITS INCLUDE:
Health Insurance
Dental Insurance
Group Term Life Insurance
Contributory Retirement Plan
Deferred Compensation
Flexible Spending Account Programs
Long Term Disability Insurance
Long Term Care Plan
Tuition Assistance Program
Employees' Child Care Center
Virginia College Savings Plans
Fairfax County's Application Process: Fairfax County uses an online application process called NEOGOV at www.fairfaxcounty.gov/jobs for nearly all positions.
Applicants who need assistance with the online application process are welcome to come to the Application Center at Fairfax County's HR Central where staff will be happy to work with you to establish an account and get your resume into the system. HR Central is located in the Government Center at 12000 Government Center Parkway, Suite 270, Fairfax, VA, and is open Monday through Friday, 8:00 a.m. to 4:30 p.m. Or call 703-222-5872 for more information.
For more information on applying, please click here - https://www.governmentjobs.com/home/applicationguide .
Website https://www.fairfaxcounty.gov/topics/jobs Location 12000 Government Center Parkway
Suite 270
Fairfax
VA
22035-0034
US
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