Assisted Living Clinical Manager
POSITION SUMMARY
The Assisted Living (AL) Clinical Manager is accountable for the management and operation of the assisted living  community and sets the tone to ensure a home-like atmosphere. The AL Clinical Manager operates in  cooperation with the campus Administrator and under guidance of the VP Assisted Living Communities, ensuring  quality tenant care and retention of highly trained, happy and motivated staff. The AL Clinical Manager is charged  with creating, demonstrating and setting expectations for a culture of collaboration, compassion, and customer  service that will strongly encourage staff to self-report areas of improvement and ensure tenant’s rights are  protected. Responsibilities include ensuring and enforcing compliance with all federal, state and local laws  applicable to assisted living communities while realizing the ultimate goal of attaining and maintaining the  highest practicable physical, mental and psychosocial well-being of each tenant. The AL Clinical Manager is many  times directly involved in the hands-on completion of the required tasks of the community, including meeting  with new tenants, helping tenants obtain benefits for which they may be eligible and planning activities. All tasks  are completed with an effective and efficient use of resources.
ESSENTIAL RESPONSIBILITIES AND DUTIES
TENANT CARE AND SUPPORT
AL Clinical Managers manage and operate the community in a way that promotes meeting the individual needs and preferences (INP) of tenants and that care received is tenant-centered by ensuring : The admission process is completed in a comprehensive manner and is tenant-centered Service Schedules are complete
Plans of care are drafted, implemented and maintained for every tenant based upon his/her INP Quality of living is maximized through continual monitoring of tenant progress and corelated  recommendations for the best care environment
All staff are trained and follow state and federal guidelines related to tenant rights; issue related to  abuse, neglect and misappropriation of tenant property are addressed thoroughly and immediately A formal Quality Assurance Program Initiative is created, reviewed and continually updated with focus  on strategically determining how each staff member influences tenants’ individual needs A strong culture of customer service to facilitate a tenant-centered experience
Tenants are properly evaluated and cared for based upon their psychosocial needs and preferences Tenants and their support network are regularly informed of their care, condition and treatment Tenant-specific documentation is protected and follows state and federal regulations including HIPAA Doctors’ orders are strictly followed, and policies and procedures are in place to assure compliance Individualized rehabilitative services are provided to assist tenants to meet their baseline and facilitate  them to be as independent as possible
A clean, safe, maintained and sanitary environment via housekeeping, laundry, and maintenance Recreation, events and programs are tenant-centered and designed to meet INP
Nutritional needs are met in accordance with INP while meeting all physician’s orders Services from qualified vendors are available to meet the needs of tenants
STAFF
AL Clinical Manager creates a culture of high employee satisfaction and competence through : Ensuring corporate recruitment, selection and orientation procedures are consistently practiced Assurance of robust employee training, development, and continuing education opportunities Focus on retention of staff through gathering continuous, honest feedback, ensuring timely performance
appraisals, and the friendly, customer-service focused culture of the facility is prevalent, processes are in  place to prevent injury and encourage staff wellness; ensure successes are celebrated! Consistent utilization of corporate corrective action process including objective, thorough and timely  investigations that require suspension of involved staff pending the outcome
Creating an environment where staff, without fear of retaliation, can communicate areas of frustration,  abuse, mistreatment or other concerns
Ensuring staff records are complete, maintained, and secure from unauthorized access Managing, supporting and professionally growing competent department directors of the facility;  holding department directors accountable for the same for the staff they manage
FINANCE
AL Clinical Manager actively tracks all financial operations of the facility ensuring fiscal soundness and supporting sustained success through :
Creating accurate budget based on income, expenses, and capital improvements
Overseeing the billing and collections process and monitoring the accuracy of charges and timely  collection of accounts
Ensuring systems exist so each recipient understands their bill and pays the facility timely Staff awareness of steps to accurately perform their duties with regards to payroll, accounts receivable,  billing, accurate record keeping, internal controls, trust accounts, HIPAA, etc.
Staff communication and cooperation with Corporate Finance
Approving all purchases and maintaining compliance with purchase order system including timelines on  invoice cancellations for accounts payable
Monitoring, approving and communicating staff hours and overtime expectations
ENVIRONMENT
AL Clinical Manager ensures the facility’s physical environment complies with federal, state and local laws through :
Understanding and ensuring the maintenance of all equipment and resources while continually  validating the facility, grounds, equipment, tools, emergency systems, fire systems, sprinklers, etc. Assuring infection control and sanitation are properly planned, implemented and validated, including  training staff, proper supplies and resources being available and effective communication An effective disaster preparedness program that includes regular training of staff, linkage to outside  emergency agencies and agreements with outside vendors
Assuring all environmental, housekeeping and laundry services meet or exceed legal requirements HIPAA compliant technology infrastructure and safeguards
Safe, clean, secure and accessible home-like environment for tenants, staff and visitors
MANAGEMENT AND LEADERSHIP
AL Clinical Manager will ensure the efficient and compliant operation of the facility through : Promoting and setting expectations for ethical practice throughout facility
Championing the mission, vision, values and strategic plans of Monarch Healthcare Management and  integrate them into the daily operations of the facility
Monitoring and advancing satisfaction of tenants and their support networks through visibility in visits  with tenants and family, satisfaction surveys, mock inspections and attending daily stand up meetings Meeting with department directors regularly to discuss issues in their department and possible solutions Ensuring survey-readiness any day of the year through training staff on protocol upon surprise  inspections, reporting inspectors presence to all staff and corporate survey team, ensuring staff  cooperation with survey, supporting staff throughout the survey, responding timely to surveyor  requests, responding quickly and thoroughly with Plan of Correction
Following Monarch Vulnerable Adult policy and procedures timely, providing appropriate notifications  where required, to address and mitigate liability and risk
Regular review of quality assurance systems (case mix)
Meeting with and communicating necessary issues to the VP Assisted Living Communities and the  campus Administrator, such as purchase of major equipment, local policy change, staffing issues, etc. Performing duties of HIPAA Compliance Officer to ensure adherence to privacy policies; working  collaboratively with the Health Information staff member and department directors to oversee tenant rights concerning their identifiable health care information; monitoring the HIPAA tracking system,  investigating complaints and ensuring proper consent and authorization forms are used
QUALIFICATIONS
Education and Experience
Strong knowledge of older populations and community resources
2+ years experience in assisted living or skilled nursing facilities
Experience in managing and developing staff
Preferred
Current Minnesota license as RN and/or Bachelor’s degree in healthcare administration,  gerontology, long term care or related field
Current certification as Certified Assisted Living Administrator (CALA)
Required Skills and Abilities
Leadership; achieves established goals through inspiration and loyalty of staff
Business acumen: understands intertwining of departments and how resulting financial metrics  demonstrate their effectiveness
Resilience: ability to welcome constructive feedback, course correct and not take it personally Motivator: ability to ensure staff feel supported while ensuring accountability to work expectations Personability; ability to get along with all personality types and inspire trust with tenants, staff, family  and the community
Ability to actively listen, with the goal of understanding
Ability to clearly speak and proficiently read and write in English
Ability to travel as needed; may include overnight stays
About Monarch:
Monarch’s mission is to change the way short term rehabilitation and long-term care is delivered. We strive to make patient care and customer service come together, putting the needs of our residents and their families first. We fulfill the communities need for health and housing, in a comfortable well equipped, pleasant home like atmosphere.
We could not provide this caliber of services without our dedicated employees. We value their contributions and work hard to attract and retain the best talent by offering a positive and supportive work environment along with competitive pay, nice perks, and great benefits.
We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.