Summary: The Treasury Management Support Specialist works with a Team of Specialists to provide implementation, customer and technical support to both internal and external customers related to treasury management and business products and services. The Support Specialist also provides sales support to Treasury Management Sales Representatives. What You'll Do: Coordinate Treasury Management product implementation with Sales & Operations including Business On-Line, Lockbox, Desktop Express, Sweeps, Product Set-Up, Verification, Billing, etc. Track and notify Sales Staff when key implementation steps are complete. Forward Welcome Kit to client or Sales Rep. (i.e.Quick Reference Cards, ID and Password, summary of services and key operations components). Coordinate account opening for new business clients obtained by Treasury Management Sales Representatives. Schedule and provide training to individual customers via phone when appropriate. Serve as designated expert for servicing Treasury and Commercial customers. Manage day to day servicing calls. Provide basic probing questions for increased retention and cross-sell opportunities. Notify sales reps or assigned officer of escalated customer issues. Manage outbound calling program for existing customers to ensure they are satisfied with our products and services. Serve as back-up support for other Treasury Support Staff. Prepare marketing materials and proposals for sales calls. Compile account information for internal accounts to be used for proposals. Generate follow-up letters and client communication. Prepare, mail and track receipt of contracts. Maintain customer contact notes within 360 View. Perform basic administrative duties such as contact management and filing. Customer contact as needed to assist Treasury Management Sales Representative. What it Takes: Superior customer service skills – especially by phone. Ability to work as a team to achieve a common goal 3-5 years experience in banking. Knowledge of ACH processing preferred. Proficient in Microsoft Word, Excel and PowerPoint. Ability to handle multiple tasks. Excellent Communication Skills. Strong attention to detail. Excellent time management, organizational and planning skills. Strong problem solving skills Bonus Points: Bilingual/Multilingual What we can offer you: Medical, dental, vision, STD, LTD, Life insurance, etc. 17 days paid time off, 11 paid holidays and bereavement leave Educational assistance program Paid Parental Bonding Leave Wellness benefits Life event coverage Service awards Financial benefits including 401(k) match, stock purchase plan and more National and local discounts on everything from computers and vacations to phones and retail shopping. Logo wear discounts Free checking account, checks and discounted bank services This position may be located at any of the following locations: 4424 Vogel Road, Evansville, IN 47715 OR 313 Frederica St, Owensboro, KY 42301 OR 1311 W 12th Ave, Jasper, IN 47546 About Us: German American Bancorp and its family of financial services companies employ talented, compassionate people throughout the organization, truly making German American special. Delivering genuine, customized, personal service with a focus on truly serving customers and communities well, our employees bring the Shield of Excellence commitment to life with each and every interaction.
Salary: $55.9K - $70.8K a year
Employment Type: Full-time
Qualifications
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