JOB DESCRIPTION *** EXPERIENCE IN THE YOGA INDUSTRY IS A MUST*** The number one priority is to be of service and to form connections with new and existing clients. All studio operations will be managed by this team member. Enhancing the Soul Yoga guest experience. Develop and maintain business relationships with Core Team members Develop/deploy store operations programs to drive business as a result of field feedback Work with the GM to establish policies Measure and tracking results associated with projects/strategies to identify opportunities and trends associated with increasing growth and impacting the business objectives. REPORTING RELATIONSHIPS The manager is charged with driving operational efficiency and works closely with Soul Yoga Team Members and Yes Team Lead. This manager reports directly to the Market General Manager of Soul Yoga. From time to time, this manager may receive special projects from Directors of the business. DUTIES & ESSENTIAL JOB FUNCTIONS Ensure that the Soul Yoga Culture is present and evident in all member and team interactions This person is client, front of house and experience focused. Highly organized and manages front of house team and schedule, ensures the facility is clean and clients are happy. Works directly as lead to the Yes team, the EE Team Lead and the Yes Team Lead. They are integral in the success and energy that is created at Soul Yoga OPERATIONS RESPONSIBILITIES: Ensures cash drawer closeout is completed daily Manages Soul Yoga main email and forward emails to managers of marketing, programs, retail, donations, and live music Fills in as emergency Yes team sub as needed Oversees studio cleanliness and is in best working order for client experience Keeps and orders studio supplied with necessary tools and equipment Cash audit drop verify Manages and oversees all laundry operations to ensure daily supply of shower towels, lavender towels and execution of processes Ensures all available retail offerings (sizes, styles and colors) are present on the boutique floor and Yes team is trained on retail procedures Supports ownership and General Manager with special projects and events Oversees the EE Team and Yes Team, which includes hiring, training, and management Completes conference calls with Yes team weekly on Wednesdays Oversees the update of MBO when classes are switched to different sized studios Review all orders and promotions for retail Complete cash drop on a weekly basis Responses to and books private session requests Processes payment for private sessions Manage and oversee Front of House payroll/hours and maintain a no OT policy Publish front of house schedule changers a month in advance Evaluate and review front of house schedule to support and enhance guest experience and best utilize payroll budget Manage operating budget for supplies and studio needs Communicates with Community Class manager to ensure the studio schedule correlates Manages the Assisting Team Hosts monthly meeting with Yes team Oversees donation of lost and found to goodwill or organizes for a pick-up Reaches out to lead facilitators of teacher training eight weeks out to get a list of all public classes that trainees will take and any class times that will need to be cancelled. Email the individual teachers and copy Market GM to add to payroll. Perform full studio operational audit and submit to GM Perform audit for laundry services/ “white glove” checklist Oversees necessary cleaning/dry cleaning of studio props Semi-annually reviews with Yes team and EE supervisor Semi-annually Orders towels and washcloths as needed via report from Studio GM ROLE REQUIREMENTS AND EXPECTATIONS FOR OPERATIONS/GUEST EXPERIENCE INTERACTION: Work 40 hours a week in-studio Job Type: Full-time Pay: $16.00 - $19.50 per hour Shift: 8 hour shift Experience: Yoga: 2 years (Required) Work Location: In person Job Type: Full-time Pay: $16.00 - $19.50 per hour Expected hours: 40 per week Benefits: Employee discount Shift: 8 hour shift Morning shift Application Question(s): Your team needs to conduct an additional out-of-state data collection visit. Which budget categories will require revisions? Select all that apply. A. Labor costs B. Travel C. Marketing D. External consultant fees E. Supplies F. Employee development An employee claims 2 dependents on their W-4 form. How will this affect their paycheck compared to claiming 0 dependents? A. Their tax withholdings will decrease B. Their tax withholdings will increase C. It will not affect their paycheck D. It depends on their income level E. It depends on the age of the dependents A guest orders the same entrée each time she comes in and has a different complaint about it every time. As the assistant restaurant manager, what would you do? A. Suggest she try one of the other popular entrées instead B. Ask your manager to speak to the guest C. Politely ask her why she keeps ordering this entrée if she doesn't like it D. Offer her a refund every time she complains License/Certification: Driver's License (Preferred) Shift availability: Day Shift (Preferred) Overnight Shift (Preferred) Ability to Commute: Greenville, SC 29601 (Required) Ability to Relocate: Greenville, SC 29601: Relocate before starting work (Required) Work Location: In person
Salary: $16.00 - $19.50 an hour
Employment Type: Full-time
Qualifications
[ "Work authorization (Required)", "Day Shift (Preferred)", "Overnight Shift (Preferred)", "Driver's License (Preferred)" ]