Opportunity to make $55,000 to $85,000 a year and full benefits in an independent repair shop! We are a family and Christian ran business, operating in Owensboro, IN. Fast Lane has been in business for 10 years and has an amazing customer base that is loyal and great to work with. We took over Fast Lane last month and have already seen great improvements in the business. We also own Full Throttle Automotive in Evansville which was voted the Top Repair Facility in the nation for 2024 by AAA. We have took the same processes and started applying them to Fast Lane which if based around clear expectations, workflow, and great customer service. We are proud to have brought together a great team, who works together as a family to make quality auto repair and customer service our priority! Summary: To start you need to love helping others and be passionate about providing quality customer services and experiences! As an automotive service advisor greet customers, listen to their description of the problems or service needed, determine the type of service required and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work. They also advise customers on other available services. Essential Duties: Checks on progress of repairs throughout the day. Contacts customers regarding any changes in the estimate or promised time; explains cost and time requirements in detail; gets proper authorization before any additional repairs are performed. Reviews repair orders to ensure that work is completed and additional work including authorization is noted. Ensures that vehicles are parked in assigned areas, making sure they are locked, and all keys are tagged and put away in the designated area. Handles telephone inquiries regarding appointments and work-in-progress. Orders parts pertaining to each job. Have complete knowledge of inspection reports, estimates, work-in-progress, and completed invoices. Confers with customers about digital inspection results, recommends corrective procedures and prepares work for needed repairs. Prepares a repair order showing time, cost and labor estimates for service. Write a detailed description of the customer’s concern on the repair order to help the technician locate the problem. Obtains customer and vehicle information prior to if possible or upon arrival. Greets customers in a timely and friendly manner. Refers to service history, inspects vehicle, and recommends additional needed service. Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications. Establishes a “promised time” and makes sure the time is met. Obtains customer’s signature on repair order; provides customer with a copy. Establishes customer’s method of payment. Obtains credit approval, if necessary. Replenishes assigned inventory. Maintains a professional appearance. Keeps work area clean. Learns and maintains current product and software knowledge on many software's, warranties, roadside assistance, tires, services and other products that are represented, as well as those of competitors. Establishes a trusting relationship based on integrity and fairness with customers and demonstrates a sincere concern for them. Willingly provides superior customer service levels that exceed customer expectations while staying within company policies and guidelines. Invoices customers using proper procedures for cash, charge, credit, employee, fleet and national accounts. Maintains accurate inventories for tires, parts and other product lines. Utilizes inspection checklist with each customer that uses a loan vehicle. Why come work for us? We have spent countless hours developing a team that is supportive, upbeat, awesome culture, and driven. We continuously look for growth through team coaching, ASE testing, monthly training schedule, and personal goal setting. We use all of this to create a clear vision and goals that every person knows their part that makes the vision work. We believe in winning through clear systems and processes that will make everyone successful. We love self-driven individuals that are top producers and we do our very best to support them in every single way to make them achieve every goal to the fullest! For further details please message us. Requirements: Have compassion for others, be excited to help others, have a fun and energetic personality, and be excited to grow! High School Diploma or equivalent. 2+ years of Service Advisor or automotive work experience minimally required. Must have a current and valid Driver’s License with a good driving record. Ability to read, write and speak English fluently. Ability to concentrate and accomplish tasks despite interruptions. Ability to perform a variety of tasks simultaneously. Must be comfortable with computers, we are all digital and use many different software’s daily. Our digital inspections and operating system is Tekmetric. Demonstrates a personal commitment to quality in all aspects of work. Benefits: -Help with relocation. -Monday-Friday work week - No Weekends! -Pay can range based on ability. Base pay plus commission. We also have monthly goals that can earn you an extra $200 a month. We have a yearly goal that can earn you an extra $500 at the end of the year. Fully paid health insurance with optional dental. Paid Holidays -Paid Vacations -Simple retirement plan with partial match -Uniforms provided -Continual Training paid for on all education and certifications expenses. -Up-to-date equipment and software -Great work environment that is extremely busy year-round. Job Type: Full-time Pay: $55,000.00 - $85,000.00 per year Benefits: Dental insurance Health insurance Retirement plan Shift: 8 hour shift Work Days: Monday to Friday No weekends Education: High school or equivalent (Preferred) Experience: automotive industry: 2 years (Required) License/Certification: Driver's License (Required) Work Location: In person
Salary: $55,000 - $85,000 a year
Employment Type: Full-time
Qualifications
[ "Automotive industry: 2 years (Required)", "Driver's License (Required)", "High school or equivalent (Preferred)" ]