Visitor Experience Representative
Position : Visitors Experience Representative
Reports to: Manager of Visitor Experience
Shifts : Flexible hours/days. Must be able to work some evenings, weekend shifts (Friday, Saturday, Sunday), and holidays.
Pay: Hourly, Non-exempt.
Company Overview
No secrets. No myths. No fabricated stories.
The Green River Distilling Company has roots back to 1885 and holds the tenth license issued in Kentucky. The latest iteration began in 2016 and business is poised for growth. The distilling operations lays down product for their own brand and contracts to make other brands. The campus also has a bottling facility and tours, tastings, and event space. Green River recently partnered with the Bardstown Bourbon Company. Bardstown Bourbon Company is a new blend of bourbon makers creating the next industry standard through unparalleled transparency, collaboration, and innovation.
With the most technically advanced and sophisticated distillery in the country, our pledge of transparency is on full display through open spaces and clear glass, putting the art and science of whiskey-making front and center for all to see. In the heart of the Bourbon Capital of the WorldTM, Bardstown Bourbon Co. produces not only our own award-winning and highly sought-after blended bourbons, ryes and finished whiskies, but custom distills and ages whiskies for many brands, from start-up pours to established top shelves.
We are the premiere destination on the Kentucky Bourbon Trail®, combining distilling, culinary, and beverage expertise to create a modern, authentic experience that will engage and delight the bourbon novice and the most sophisticated aficionado. At our on-site restaurant, Bardstown Bourbon Co. Kitchen and Bar, visitors enjoy chef-driven yet approachable Southern cuisine with international flair paired with creative cocktails, a vast collection of spirits, curated wine list, and our one-of-a-kind Vintage Library, our ode to distilling history stocked with old and rare finds dating back to the 19th century.
At Bardstown Bourbon Company, see how we are moving the industry forward and NEVER STANDING STILL.
For more information, please visit www.greenriverdistilling.com or www.bardstownbourbon.com
Job Summary
We are looking for an enthusiastic Visitors’ Experience Representative to provide an excellent guest experience. This position will rotate between our check-in desk, tasting bar, and retail store as well as lead guided experiences throughout the facility. A passion for working with the public and a willingness to be cross trained on all three positions is required. Must be able to work efficiently in a high-paced setting. This is an hourly plus tips position.
Job Description/Responsibilities
• Must be willing to cross-train for check-in desk, tasting bar, and retail store
• Responsible for taking phone reservations for tours and restaurant and accurately input data into the POS Focus System
• Greet and check-in guests for tours and tastings
• Responsible for checking guests’ ID to confirm legal drinking age of 21
• Ensure that the Visitors Center is set up properly, stocked, and always clean
• Keep the tasting bar and area clean, i.e., wipe down bar surfaces, sweep and mop floors (when spills happen), remove and clean used glassware, clean coolers and storage areas, and empty trash receptacles, if full.
• Enthusiastically engage all guests upon arrive arrival and departure
• Answer questions regarding the tours and give accurate directions to the facility
• Assist and lead bourbon tastings and facility tours, while positively interacting with guests
• Upon departure, thank guests for visiting our facility and invite them back
• Maintain and execute the highest health standards, sanitation and cleanliness in the beverage/bar area to meet local, state and government guidelines
• Strictly abide by state liquor regulations, particularly those prohibiting service to minors and driving while under the influence.
• Ensure a clean, safe environment for all guests and staff
• Maintain, monitor, and restock restrooms throughout shift
• Must be willing to participate in continuous training and educational opportunities offered by Green River Distilling Co.
• Must learn Green River Distilling Co. distillery practices and products
• Must be willing to take the company-paid course and become a certified Stave & Thief Executive Bourbon Steward
• Commitment for the Company’s ISO program.
• Conduct monthly inventory counts of all gift shop and bar inventory
• Required to be STAR or TIPS certified through the KY ABC Department within 30 days of employment. This course is company paid.
• Other duties as assigned
Skills And Qualifications
• Must be a self-motivator and a strong team player
• Willing to learn new skills
• Ability to speak and write fluent English
• Strong interpersonal and excellent communication skills
• Positive attitude a must
• Must have problem solving skills and the ability to multi-task
• Ability to work enthusiastically with a wide demographic of guests
Education And Experience
• A high school diploma or GED
• Previous experience in customer service
• Ability to speak and write English fluently
• Excellent communication and interpersonal skills
• Ability to multi-task
• Basic computer skills
Physical Requirements
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential function of this job.
• Frequently required to stand and walk for at least an hour at a time; occasionally sits
• Reaches, bends, and stoops frequently
• Ability to kneel, crouch or crawl; talk, hear, taste and smell
• Occasionally lift and/or move up to 40 pounds
• Must be able to determine wait time based on Visitors Experience procedures
• Frequent washing of hands
• Frequent exposure to fluctuating temperatures indoors and outdoors
• Mobility to climb stairs
The Bardstown Bourbon Company is committed to equality of opportunity in all aspects of employment. It is the policy of The Bardstown Bourbon Company to provide full and equal employment opportunities to all employees and potential employees, without regard to race, color, religion, national or ethnic origin, veteran status, age, gender, gender identity or expression, sexual orientation, genetic information, physical or mental disability or any other legally protected status.
Food and Beverage Services
Other
Full-time