If you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying. Job area: Managerial DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com Location: USA - Phoenix, E. Jones Ave. Division: Road Job Posting Title: Supervisor, Operations Time Type: Full Time Summary The Supervisor, Operations at DSV Road Transport will play a pivotal role in ensuring the smooth and efficient operation of our transportation services. You will be responsible for supervising and overseeing a team of logistics coordinators, ensuring compliance with company policies and maintaining a high level of customer satisfaction. The ideal candidate will have excellent communication skills, strong leadership abilities, and a thorough understanding of transportation logistics. Duties and Responsibilities Serve as the primary point of contact for customer inquiries, ensuring timely and accurate responses to queries. Build and maintain strong relationships with customers, understanding their specific needs and requirements. Address customer concerns and issues promptly, striving for swift resolutions. Coordinate the dispatch of loads to owner-operator carriers, ensuring optimal efficiency. Monitor load statuses and update customers and carriers accordingly. Resolve any dispatch-related issues or delays promptly and effectively. Lead and supervise a team of dispatchers and customer service representatives. Provide guidance, support, and training to team members to enhance their performance and professional growth. Conduct regular performance evaluations and provide constructive feedback. Implement and enforce standard operating procedures (SOPs) to streamline dispatch and customer service processes. Identify opportunities for process improvements and cost savings. Ensure compliance with industry regulations and company policies. Skills & Competencies Team player with ability to work alongside and lead diverse cross-functional teams. Capability to work under time and quota pressures. Analytical mindset to optimize and keep the supply chain running in a world of change Accustomed to working in a fast-paced, dynamic environment. Demonstrates commitment and results-orientation, strives to maximize account performance, and achieve growth targets. Educational background / Work experience / Qualifications 3+ years of Dispatch / Logistics Coordinator experience in the transportation / freight brokerage / logistics industry. Strong knowledge of all products including supply chain solutions, freight brokerage and contract logistics. Excellent knowledge of DOT, FMCSA, Federal, and State regulations. Previous experience in a managerial position Language Skills Business fluent in English Preferably good command of local language Bi-lingual a plus Computer Literacy Highly proficient in Microsoft Office Software (Excel, Word, PowerPoint, and others) Physical and/or Mental Requirements / Working Conditions While performing the duties of this job, the employee is frequently required to stand. The employee is often required to walk and use hand and eye coordination. Specific vision abilities required by this job include close vision, depth perception, and the ability to adjust focus. Work Hours and Environment Normal working hours for this position are Monday – Friday from 8:30 AM to 5:30 PM, however, working beyond these hours will often be required by business needs. At Will Employment DSV Road Inc. employees are hired for an undefined period of time as “at will” employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause. DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time. For this position, the expected base pay is: $68,000 - $92,000 / Annual. Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, and other objective business considerations. DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees. DSV – Global transport and logistics DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms. We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career. Visit dsv.com and follow us on Facebook and Twitter.
Salary: $68,000 - $92,000 a year
Employment Type: Full-time
Qualifications
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